Apply Today! Save the Dates for In-Person Interviews at Golden 1 Center

Guest Experience will be holding interviews on the following dates and times:

Tuesday, June 18: 3:30 PM - 8:00 PM
Monday, June 24: 3:30 PM - 8:00 PM
Tuesday, June 25: 3:30 PM - 8:00 PM

Job Summary: Mission Control provides critical support to ensure the highest standards of customer service and the safety of guests, personnel, and assets throughout the Golden 1 Center during events. Control Operators serve as the main point of contact for intake and escalation of all issues reported by employees, contractors, and outside agencies in real-time scenarios. Operators must effectively collect, record, and disseminate information to departments and contact facilities regarding maintenance matters. An Operator must maintain a professional and calm demeanor, even in stressful situations. Operators work evenings, nights, and weekend day shifts.

Availability:

Part-Time // Weekdays, weeknights, and weekends based on the Golden 1 Center events calendar.

Compensation:

$16.50/hr

Key Responsibility Areas:

Operate 2-way radios and answer multi-line phones.
Maintain a log of incidents and event activities.
Provide event-related information to departments by familiarizing oneself with event summaries and activities.
Respond to customers using the in-house texting system.
Multi-task and exercise good judgment.
Communicate clearly, distinctly, and understandably in English.
Value coworkers through polite and excellent customer service and professional etiquette, working together to ensure incidents are logged and dispatched correctly.
Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
Analyze situations accurately and take effective action.
Take accurate notes and prepare concise reports.
Learn relevant policies and procedures.
Type and enter data accurately at a speed necessary for successful job performance.
Have a working knowledge of Golden 1 Center and the DOCO campus.

Knowledge of:

Proper English usage, grammar, punctuation, spelling, and vocabulary.
Police Ten Codes.
Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
Methods and techniques in conflict resolution.

Qualifications:

Two years of full-time or equivalent part-time experience receiving a high volume of dispatch calls and dealing with the public under stressful situations.
Exceptional customer service skills.
High School Diploma or GED (General Education Degree).
Excellent computer skills, including Word, Excel, and PowerPoint.
Excellent time-management, problem-prevention, and problem-solving skills.
Capable of working flexible hours, including nights, weekends, overtime, and on-call as needed.

Mission Control Operator