Sacramento Kings banner
Sacramento Kings logo
30 May 2024

Mission Control Operator

πŸ‡ΊπŸ‡Έ Sacramento, CA, USA
Part Time
2+ years exp.
US$16.50 per hour

Apply Today! Save the Dates for In-Person Interviews at Golden 1 Center

Guest Experience will be holding interviews on the following dates and times:

  • Tuesday, June 18: 3:30 PM - 8:00 PM
  • Monday, June 24: 3:30 PM - 8:00 PM
  • Tuesday, June 25: 3:30 PM - 8:00 PM

Job Summary: Mission Control provides critical support to ensure the highest standards of customer service and the safety of guests, personnel, and assets throughout the Golden 1 Center during events. Control Operators serve as the main point of contact for intake and escalation of all issues reported by employees, contractors, and outside agencies in real-time scenarios. Operators must effectively collect, record, and disseminate information to departments and contact facilities regarding maintenance matters. An Operator must maintain a professional and calm demeanor, even in stressful situations. Operators work evenings, nights, and weekend day shifts.


  • Part-Time // Weekdays, weeknights, and weekends based on the Golden 1 Center events calendar.


  • $16.50/hr

Key Responsibility Areas:

  • Operate 2-way radios and answer multi-line phones.
  • Maintain a log of incidents and event activities.
  • Provide event-related information to departments by familiarizing oneself with event summaries and activities.
  • Respond to customers using the in-house texting system.
  • Multi-task and exercise good judgment.
  • Communicate clearly, distinctly, and understandably in English.
  • Value coworkers through polite and excellent customer service and professional etiquette, working together to ensure incidents are logged and dispatched correctly.
  • Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
  • Analyze situations accurately and take effective action.
  • Take accurate notes and prepare concise reports.
  • Learn relevant policies and procedures.
  • Type and enter data accurately at a speed necessary for successful job performance.
  • Have a working knowledge of Golden 1 Center and the DOCO campus.

Knowledge of:

  • Proper English usage, grammar, punctuation, spelling, and vocabulary.
  • Police Ten Codes.
  • Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
  • Methods and techniques in conflict resolution.


  • Two years of full-time or equivalent part-time experience receiving a high volume of dispatch calls and dealing with the public under stressful situations.
  • Exceptional customer service skills.
  • High School Diploma or GED (General Education Degree).
  • Excellent computer skills, including Word, Excel, and PowerPoint.
  • Excellent time-management, problem-prevention, and problem-solving skills.
  • Capable of working flexible hours, including nights, weekends, overtime, and on-call as needed.
External Apply