Job Title: Retail Lead

Position Type: Full-Time

Reports To: Director, Retail Operations

Job Overview:

The Team Store Lead is responsible for driving sales, ensuring exceptional customer service, maintaining visual merchandising standards, and supervising retail associates. This role requires a proactive, hands-on approach and the ability to work in a fast-paced environment.

Key Responsibilities:

Foster a positive and productive work environment.
Drive sales through customer service and effective sales techniques.
Develop and implement strategies to achieve sales targets.
Handle customer inquiries, complaints, and returns promptly.
Train and motivate retail associates.
Ensure the store is visually appealing and well-stocked.
Implement merchandising plans to maximize sales and product visibility.
Maintain inventory levels and conduct regular stock counts.
Communicate with other locations for stock needs and transfers.
Assist internal business partners with merchandise requests.
Ensure the sales floor is organized at closing.
Handle damaged merchandise and request supply restocks.
Troubleshoot POS issues.
Other duties as assigned.

Qualifications:

High school diploma or equivalent; a degree in Business, Retail Management, or a related field is preferred.
Proven experience in a retail supervisory role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced, dynamic environment.
Proficient in Microsoft Office and retail management software.
Flexible availability, including evenings, weekends, and holidays.

Compensation:

$18.50

Benefits and Perks:

Comprehensive Medical, Dental, and Vision benefits for employees and dependents
Paid Time Off
Employer 401(k) match
Paid parental leave
Flexible Spending Accounts (Medical and Dependent Care)
Company-paid Long Term Disability insurance, Life, and AD&D Insurance
Employee Assistance Program
Sacramento Kings home game tickets, team store discounts, and more!