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30 May 2024

Ambassador

πŸ‡ΊπŸ‡Έ Sacramento, CA, USA
Part Time
0+ years exp.
US$16.50 per hour

Apply Today! Save the Dates for In-Person Interviews at Golden 1 Center

Guest Experience will be holding interviews on the following dates and times:

  • Tuesday, June 18: 3:30 PM - 8:00 PM
  • Monday, June 24: 3:30 PM - 8:00 PM
  • Tuesday, June 25: 3:30 PM - 8:00 PM

Job Summary: We are looking for a dedicated and customer-focused individual to join our team as a Guest Service Ambassador at Golden 1 Center. As a Guest Service Ambassador, you will have the opportunity to go above and beyond to create unforgettable moments for our fans. From providing arena/event information to addressing fan feedback and concerns, your proactive approach will ensure that every guest leaves with positive and lasting memories. Join us and make a difference in the lives of our guests through acts of kindness and exceptional service.

Availability:

  • Part-time, including weekdays, weeknights, weekends, and holidays as per the Golden 1 Center event calendar. A commitment to be available for a minimum of 80% of monthly events, including All-Call events, is required.

Compensation:

  • $16.50

Key Responsibilities Areas:

  • Provide exceptional customer service by being friendly and attentive to the needs of fans and guests.
  • Monitor entrances and promptly notify the Head Usher or Assistant Head Usher when lines become congested.
  • Assist guests with special needs, including those using wheelchairs, walkers, and other mobility aids.
  • Guide guests to facilities such as restrooms, concession stands, smoking areas, Guest Services Stations, security guards, and first aid stations.
  • Ensure order in the assigned area by observing the crowd for potential disruptions and intervening when necessary.
  • Address multiple guest concerns professionally and empathetically.
  • Possess comprehensive knowledge of basketball, events, and the arena, including event schedules, food options, merchandise locations, security protocols, and first aid services.
  • Assist patrons with special needs, offering necessary support and assistance.
  • Aid in ticket relocations and resolve ticket-related issues as required.
  • Stay informed about any special activities, functions, or promotions taking place on a given day and maintain a strong understanding of all areas of the arena.
  • Familiarize oneself with the emergency evacuation plan, exit routes, and remain composed in the event of an emergency, providing clear direction and guidance to guests.

Required Experience, Skills, & Availability:

  • Maintain a friendly and professional demeanor at all times.
  • Adhere to proper appearance standards.
  • Work accurately and courteously in high-pressure environments.
  • Availability to work evening games, concerts, weekends, and holidays.
  • Weekly hours will vary depending on scheduled events; not every event will require your presence. Scheduling is based on departmental needs.
  • Shifts will typically range from 4 to 8 hours in duration.
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