Apply Today! Save the Dates for In-Person Interviews at Golden 1 Center

Guest Experience will be holding interviews on the following dates and times:

Monday, June 24: 3:30 PM - 8:00 PM
Tuesday, June 25: 3:30 PM - 8:00 PM

Job Summary: We are looking for a dedicated and customer-focused individual to join our team as a Guest Service Ambassador at Golden 1 Center. As a Guest Service Ambassador, you will have the opportunity to go above and beyond to create unforgettable moments for our fans. From providing arena/event information to addressing fan feedback and concerns, your proactive approach will ensure that every guest leaves with positive and lasting memories. Join us and make a difference in the lives of our guests through acts of kindness and exceptional service.

Availability:

Part-time, including weekdays, weeknights, weekends, and holidays as per the Golden 1 Center event calendar. A commitment to be available for a minimum of 80% of monthly events, including All-Call events, is required.

Compensation:

$17.50

Key Responsibilities Areas:

Provide exceptional customer service by being friendly and attentive to the needs of fans and guests.
Monitor entrances and promptly notify the Head Usher or Assistant Head Usher when lines become congested.
Assist guests with special needs, including those using wheelchairs, walkers, and other mobility aids.
Guide guests to facilities such as restrooms, concession stands, smoking areas, Guest Services Stations, security guards, and first aid stations.
Ensure order in the assigned area by observing the crowd for potential disruptions and intervening when necessary.
Address multiple guest concerns professionally and empathetically.
Possess comprehensive knowledge of basketball, events, and the arena, including event schedules, food options, merchandise locations, security protocols, and first aid services.
Assist patrons with special needs, offering necessary support and assistance.
Aid in ticket relocations and resolve ticket-related issues as required.
Stay informed about any special activities, functions, or promotions taking place on a given day and maintain a strong understanding of all areas of the arena.
Familiarize oneself with the emergency evacuation plan, exit routes, and remain composed in the event of an emergency, providing clear direction and guidance to guests.

Required Experience, Skills, & Availability:

Maintain a friendly and professional demeanor at all times.
Adhere to proper appearance standards.
Work accurately and courteously in high-pressure environments.
Availability to work evening games, concerts, weekends, and holidays.
Weekly hours will vary depending on scheduled events; not every event will require your presence. Scheduling is based on departmental needs.
Shifts will typically range from 4 to 8 hours in duration.