IT Support Technicians

Newcastle Upon Tyne

Permanent

We are the heartbeat of the city. Be part of a long and proud history where we strive to be the best in everything we do, both on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.

About the role

We are looking for two first line IT Support Technicians to support Newcastle United, Newcastle United Women and Newcastle United Foundation. You will support on all front-line IT issues and a wide range of applications and services across our sites.

You will provide efficient and customer friendly service to support users through a variety of channels including telephone, emails, and site visits. You will work collaboratively within the IT team ensuring all response times are met. The duties will include logging faults, troubleshooting, and escalating faults in a timely manner. You will also perform regular administration tasks to monitor systems and produce reports. There will also be matchday working which is covered on a rota basis supporting stakeholders across the business.

Your impact

It is essential to have at least GCSE English, Maths & Science grade C or above accompanied with a NVQ in IT or equivalent. You will have working knowledge of PC hardware, scanners, printers, and multifunctional devices. You will have experience of desktop operating systems, Microsoft Office, and local area networks. You will be able to demonstrate the ability to work in a team coupled with a good attitude and willingness to learn and manage your time effectively. Excellent communication skills are vital with the ability to provide a “best in class” customer service experience for our stakeholders across the business.

Why choose us?

We’ve got a range of great benefits and rewards, from flexible ways of working, participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – where you can access free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and the best part, free tea and coffee. In addition, we run a salary sacrifice scheme which includes, tech, car, cycle to work and many more.

United As One

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

Safeguarding

We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.