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Job listing closed on 26 Sept 2023
13 Sept 2023

Ticketing Associate

🇺🇸 New York City, NY, USA
Part Time
0+ years exp.
US$20 per hour

JOB TITLE: Ticketing Associate


LOCATION: New York City


We are seeking a highly motivated and customer-oriented Ticketing Associate to join NYCFC’s game-day staff. As a Ticketing Associate, you will play a critical role in creating an exceptional game-day experience for our fans.


  • Assist overall Ticketing Department during events and on matchdays at Yankee Stadium and Citi Field
  • Greet and assist fans with a positive and friendly attitude as they arrive at the stadium.
  • Assist with the set-up, check-in and execution of all match day group experiences prior to, during and following each match.
  • Direct fans to their seats and answer any questions they may have about the stadium and game-day activities.
  • Report any fan issues or concerns to the appropriate department.


  • High school diploma or equivalent
  • Prior experience in customer service is preferred.
  • Strong communication and interpersonal skills.
  • Bring high level of energy, enthusiasm and positivity to the department
  • Efficient with excellent time management and organization skills
  • Ability to work in a fast-paced, dynamic environment.
  • Flexibility to work weekends, evenings, and holidays.
  • Must be able to stand for long periods of time and lift up to 25 pounds.

COMPENSATION: Part-time; $20 per hour


  • Applicant must be able to comply with MLS Next Safety and Well-Being policy and any other applicable child safety policies provided to applicants by NYCFC
  • Ability to work flexible hours, including evenings, weekends, and holidays, as necessary
  • New York City Football Club requires a COVID-19 vaccination as a condition of employment, subject to exception under applicable law


At New York City Football Club (NYCFC), we are on a mission to build this City into one of the soccer capitals of the world. The Club was announced as Major League Soccer’s 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club has qualified for the Audi MLS Cup Playoffs for the last seven consecutive seasons, winning the MLS Cup in 2021. Games are broadcast through MLS Season Pass, the unprecedented subscription service from Apple and Major League Soccer that will have every match of the MLS regular season, Audi MLS Cup Playoffs and Leagues Cup all in one place and with no blackouts. NYCFC’s combined 3.3 million social media following across Facebook, Instagram, TikTok and Twitter is the second-highest among MLS clubs. For more information, please visit:

New York City Football Club is also one of 11 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Sichuan Jiuniu FC, Mumbai City FC, Lommel SK, Espérance Sportive Troyes AC and Palermo FC among its sister clubs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.