Digital Media Engineer - Engineering Systems Support (Fully On-Site)

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

At the NBA, we’re passionate about growing and celebrating the game of basketball. Through the intensity of the game and the amazing athletic skill of our players, we deliver excitement to hundreds of millions of fans worldwide.

As a global sports and media business, the NBA is so much more. While Basketball Operations runs the league’s on-court activities, other departments manage relationships with television and digital media partners, develop marketing partnerships with some of the world’s most recognizable companies, oversee the licensing of NBA merchandise, and handle a wide range of responsibilities that drive the NBA’s success.

Fully On-Site at the NBA is defined as a role that is expected to be in-person in the office 40 hours a week.

Position Summary:

The Digital Medial Support Engineer will be responsible for the entire video encoding supply chain from acquisition to delivery and support core functions of the Game Distribution Center in Secaucus, NJ and remote productions (including cloud production) as it relates to production, transport and added-services workflows.

This role will work within the Systems Engineering & Support group supporting live event services, responding to problem tickets and escalations, completing and documenting troubleshooting steps, escalating issues or situations as requested and/or required and will communicate with clarity.

Major Responsibility:

• The position provides engineering support for NBA Cloud projects regarding content creation and delivery.
• Monitoring systems for technical continuity using QC and monitoring tools (i.e. multiviewers, IP probes, video analyzers, etc.).
• Handle systems routing, quality control issues and variations in production requirements.
• Management of multiple systems and workflows to support the growing needs of Direct-to-Consumer contents.
• Leads troubleshooting and support of broadcast systems and IP based and network connected equipment such as production hybrid routers, multiviewers, IP codecs, and on-prem/cloud broadcast services.
• Responsible for troubleshooting assistance when issues arise to support operational standards and uptime.
• Support strategic initiatives to ensure we continuously improve and iterate on our infrastructure.
• Develop metrics to measure quality and reliability of the broadcast infrastructure and troubleshoot and configure systems.
• Manages interaction and support of Remote Arena Engineers, IT, Operations & Customers/Vendors.
• Able to work all shifts associated with 24x7x365 production environments including nights, weekends, and holidays.

Required Skills/Knowledge:

• Well-rounded knowledge of video broadcasting and streaming media standards including IP equipment based on uncompressed/compressed video formats, and multicast networking including production switchers, routers, video processing hardware, tallies, GPIO control, timing and phasing, serial protocols and communication
• Experience with workflow and technologies responsible for routing, switching, encoding, audio processing and distribution.
• Experience in streaming technologies like RTSP, RTMP, SRT, and Transport over UDP/TCP, RTP, etc.
• Experience in troubleshooting and problem-solving skills with a desire to learn.
• Experience in coordinating with vendors, testing and commissioning of systems and launching new signal flows.
• Experience in reporting metrics and performance to identify areas of opportunity.
• Proven ability to work independently and creatively.
• Passion for the Customer experience.

Education:

Salary Range: $115,000- $140,000

The NBA does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to the NBA will be considered NBA property, and the NBA will not pay a fee should it hire the subject of any unsolicited resume.

The NBA considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

About the NBA
The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball.  Built around five professional sports leagues:  the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 215 countries and territories in more than 50 languages, and merchandise for sale in more than 200 countries and territories on all seven continents.  NBA rosters at the start of the 2021-22 season featured a record 121 international players from 40 countries.  NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass.  The NBA has created one of the largest social media communities in the world, with 2.1 billion likes and followers globally across all league, team, and player platforms.  Through NBA Cares, the league addresses important social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.