Job Title: Inside Sales Representative

Department: Ticketing & Sales

Reports to: Manager of Inside Sales

Job Summary:

FC Cincinnati is looking to continue to build their Inside Sales Academy! Inside Sales Representatives will be tasked with growing our already dedicated fan base by providing superior customer service, while maintaining continued communication to tailor a solution-based ticketing option that fits the customer’s wants and needs. Members of the Sales Academy will primarily assist with all outbound ticket sales related functions. Our goal is to coach and guide representatives into sales professionals. This will be done by equipping you with the necessary skill set to ensure a successful career in sports, while also learning the basics of what it takes to drive revenue in a competitive field. This individual will be primarily responsible for building our Orange and Blue Reserve Season Ticket Waitlist, partial plans, premium single match inventory and group tickets. There will be specific measurable goals and milestone metrics to achieve. This is a salary nonexempt role. We are looking for coachable self-starters with an unwavering positive attitude who are looking to grow a successful career in sales.

What You’ll Do:

Achieve all daily, weekly, and monthly activity goals. The FC Cincinnati Inside Sales Team is expected to assist in leading our Ticket Sales and Service team in overall phone call and email activity with prospective ticket buyers
Sell full menu of ticket products for FC Cincinnati, including, but not limited to full and partial season ticket packages, group tickets, and premium products.
Manage interactions with prospects through use of CRM system including accurately documenting client information and abiding by team policies and procedures
Builds relationships with prospective customers via outbound communication efforts and enhance those relationships through face to face and virtual appointments
Collaborate with Marketing, Special Events, Community Relations, product management and Ticket Operations to promote new ticket campaigns and ticket-based offerings
Assist with sales efforts including customer service that will lead to up-selling existing and new clients
Assist event staff during matches and special events with day-to-day customer service, operations, ticket fulfillment, and other miscellaneous duties
Responsible for meeting or exceeding individual and team performance and developmental goals
Attend events and complete other duties as assigned
Meet or exceed individualized and team assigned sales goals

What You’ll Need:

Positive “Make it happen” attitude
Ability to adapt to new tasks quickly
Ability to work positively, collaboratively, and professionally
Excellent written and oral communication and presentation skills
Strong ability to multi-task, in a fast-paced working environment
Strong team philosophy across an organization
An innovated approach and willingness to contribute creative solutions to problems as they arise

What You’ll Bring:

High school diploma required
Bachelor’s Degree or equivalent education and experience preferred
Ability to work nights, weekends and holidays as required by FCC game schedules, premium and hospitality events
Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Calendar

Why You’ll Love FCC:

Generous paid time off and holiday time
Option for one work from home day per week (by department and schedule)
Medical, Dental, Vision, Life Insurance, 401k plan with company match
Short-Term & Long-Term Disability Insurance
Maternity & Paternity Leave and Family Building Benefit
Employee Assistance Program and free subscription to the Calm App
Discount off merchandise in the FCC team store
Community volunteer opportunities
Professional development and Frequent team building opportunities
Employee recognition programs and referral programs
Opportunity for complimentary staff tickets to home FC Cincinnati matches

About FC Cincinnati

FC Cincinnati is a Major League Soccer team playing at TQL Stadium in Cincinnati, Ohio. The club’s diverse ownership group is led by controlling owner Carl H. Lindner III; as well as managing owners Meg Whitman and Dr. Griff Harsh; Scott Farmer; and George Joseph. Founded in 2015 by Lindner and President/Co-CEO Jeff Berding, FCC began play in the United Soccer League (USL) in 2016. The club won the 2018 USL Regular-Season Championship and earned postseason berths in all three of its USL seasons. In 2017, FC Cincinnati also advanced to the semifinals of the Lamar Hunt U.S. Open Cup, a run that included victories over two MLS squads. FC Cincinnati entered MLS as the 24th team in 2019 and opened the club’s 26,000-seat soccer-specific TQL Stadium in the West End neighborhood in 2021. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. FC Cincinnati is one of Sports Business Journal’s “Best Places to Work in Sports 2023,” named to the Honor List as one of “75 Great Sports Companies to Call Home.”

About TQL Stadium

TQL Stadium, home of FC Cincinnati, is one of the most ambitious soccer-specific stadiums in not only North America, but the world. Critically-acclaimed firm Populous designed an innovative and forward-thinking stadium that is one of the largest soccer-specific facilities in Major League Soccer. TQL Stadium has been named Best Venue at the 2022 World Football Summit in Madrid and the 2022 Prix Versailles World Title in the Sports Category in Paris, France.

The stadium has five team locker rooms, including a comprehensive team suite for FC Cincinnati that features a dressing room, coach’s office, lounge, equipment storage and the Mercy Health Center of Excellence for the team’s medical and game day fitness needs. Within the 18 months of the stadium’s completion, TQL Stadium has featured both the U.S. Men’s and Women’s National Teams, including the USMNT’s FIFA World Cup Qualification match vs. Mexico, and a concert by legendary rock band, The Who.

The closest seats are within 15 feet of the pitch at the $250 million, privately funded stadium. The design includes 53 traditional suites and 4,500 premium seats throughout four premium club spaces. FC Cincinnati’s supporters’ section, The Bailey, has grown to be more than 3,100 strong and loom over opponents at a 34-degree angle at the stadium’s north end. A 360-degree canopy roof covers every seat in TQL Stadium, but still allows sufficient sun in to grow a natural grass field.

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.