Job Title: Retail Associate

Department: Consumer Products

Reports to: Team Store Manager

Employment Type: Part-Time

Position Overview:

The Retail Associate reports to the Team Store Manager and will assist with all team store/retail related functions. The FC Cincinnati store sale professional’s role is to drive sales, acknowledge each customer, build loyalty, ensure high service standards and act as a brand ambassador in alignment with organizational core values and mission.

What You'll Do:

· Leverage selling tools to achieve goals, maximize sales, and positively impact a client’s gameday experience

· Exhibit pride through positive demeanor, body language, and personal presentation

· Demonstrate professional etiquette through integrity, honesty, and respect for others

· Consistently deliver customer service in line with our values

· Acknowledge all customers and treat them as if they were a guest in your home

· Create a memorable and unmatched experience through exceptional customer service

· Create an inspiring shopping experience through creative and compelling shopping environments, by actively participate in upholding the brand aesthetic in all merchandising activities

· Ensure wardrobe is consistent with FC Cincinnati’s aesthetic

What You'll Need:

Ability to multi-task
Reliable and dependable
Strong customer service skills
Exceptional verbal and interpersonal skills

What You'll Bring:

1+ years of retail and/or customer service experience required
Knowledge of fashion, athletic apparel and trends is a plus
Must be 18 years or older to apply
Ability to work outside of regular business hours including but not limited to weekends and holidays as required by the FCC game schedule, special events, and projects

Work Hours:

Hours include approximately 10-25 hour per week (hours per week may vary due to game schedule), including nights, weekends, and potentially holidays. Must be available to work at least 70% of scheduled events. This job is part-time and seasonal and offers competitive wages. Weekend availability is mandatory.

Work Environment:

This position works in an arena where the noise level is generally high, crowd traffic is heavy, temperatures are variable and lights are bright or dark with occasional exposure to pyrotechnics or strobe lighting. May be required to stand for up to 6 hours.

Instructions to Apply:

Please apply here: https://tqlstadium.com/jobs and include your resume.

About FC Cincinnati:

FC Cincinnati is a Major League Soccer team playing at TQL Stadium in Cincinnati, Ohio. Originally founded in 2015 by Lindner III and current president Jeff Berding, FCC began play in the United Soccer League (USL) in 2016. FCC entered MLS as the 24th team in 2019. The club’s wide and diverse ownership group is led by controlling owner Carl H. Lindner III; as well as managing owners Meg Whitman and Dr. Griff Harsh; Scott Farmer; and George Joseph. FC Cincinnati opened the Club’s privately funded, 26,000-seat soccer-specific TQL Stadium in the West End neighborhood of Cincinnati in 2021, a venue which has won numerous global awards including the World Football Summit Best Venue 2022 in Madrid and the 2022 Prix Versailles World Title in the Sports Category in Paris, France. The club earned its first MLS Cup Playoffs berth in 2022, advancing to the Eastern Conference semifinal as the no. 5 seed. The club won the 2018 USL Regular-Season Championship in record-setting fashion and earned postseason berths in all three of its USL seasons. In 2017, FC Cincinnati also advanced to the semifinals of the Lamar Hunt U.S. Open Cup, a run that included victories over two MLS squads.

About TQL Stadium:

TQL Stadium, home of FC Cincinnati, is one of the most ambitious soccer-specific stadiums in not only North America, but the world. Critically-acclaimed firm Populous designed an innovative and forward-thinking stadium that is one of the largest soccer-specific facilities in Major League Soccer. TQL Stadium has been named Best Venue at the 2022 World Football Summit in Madrid and the 2022 Prix Versailles World Title in the Sports Category in Paris, France. The stadium has five team locker rooms, including a comprehensive team suite for FC Cincinnati that features a dressing room, coach’s office, lounge, equipment storage and the Mercy Health Center of Excellence for the team’s medical and game day fitness needs. Within the 18 months of the stadium’s completion, TQL Stadium has featured both the U.S. Men’s and Women’s National Teams, including the USMNT’s FIFA World Cup Qualification match vs. Mexico, and a concert by legendary rock band, The Who. The closest seats are within 15 feet of the pitch at the $250 million, privately funded stadium. The design includes 53 traditional suites and 4,500 premium seats throughout four premium club spaces. FC Cincinnati’s supporters’ section, The Bailey, has grown to be more than 3,100 strong and loom over opponents at a 34-degree angle at the stadium’s north end. A 360-degree canopy roof covers every seat in TQL Stadium, but still allows sufficient sun in to grow a natural grass field.

TQL Stadium is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.