Manager, Ticketing Sales Channels UAT, FIFA World Cup 2026

At FIFA World Cup 2026, our vision is to unite the world through the greatest, most innovative, and inclusive sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada,
Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.

THE POSITION

Reporting organizationally to the Senior Customer Relationship Manager, the Ticketing Sales Channels UAT Manager will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for planning and management of user acceptance tests for all ticket sales, distribution and communication channels. The Ticketing Group Sales Channels Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements. The Ticketing Group Sales Channels Manager focuses particularly on the delivery of user acceptance tests to ensure an efficient ticketing operation for the FIFA World Cup 2026™.

The main responsibilities of the Ticketing Sales Channels UAT Manager for the FIFA World Cup 2026™ include:

• Review and understand business requirements, functional specifications, and technical documentation related to the sales channels.

• Plan and implement processes for the delivery of user acceptance tests for all ticket sales, distribution and communication channels, in pre-production and production environments, including but not limited to: online ticketing portals, mobile ticketing apps, back-office ticketing systems, bespoke CRM and Marketing Automation tools, general and single sign-on integration.

• Produce and implement test scripts, from a customer relationship perspective, to verify compliance of the systems with the ticket sales strategy and requirements.

• Set the desired outcomes within test scripts, select and communicate with test participants and define testing and reporting timelines.

• Verify accuracy of test results.

• Liaise with internal and external stakeholders for the communication of UAT results and management of fixes and change requests.

• Manage continuous feedback from ticketing team concerning functionalities, within and outside UAT periods, ensuring the respective fixes and change requests are effectively reported and implemented.

• Use issue tracking system to report on UAT results, support and change requests.

• Train and manage a small team, in line with the sales strategy and FIFA ticketing requirements, policies and regulations, including regular quality assurance checks.

• Ensure efficient administration and archive of test scripts and UAT results, in all languages.

• Plan and implement quality control procedures to ensure that any deviation from the requirements is detected and corrected as soon as possible and that any system deviation from the requirements is detected as soon as possible, at all times during the ticketing process.

• Actively research and implement solutions to pro-actively increase the productivity of the sales channels team.

• Pro-actively identify and report on patterns and risks and implement processes to mitigate them.

• Any other duties that may be assigned.

YOUR PROFILE

Education & Qualifications
· Bachelor or master’s degree or equivalent in relevant area.

Work Experience

• 3-5 years’ experience in: software testing or quality assurance, with a significant portion of that time dedicated specifically to user acceptance testing
• Creation of UAT test plans, cases, and scripts
• Proficiency in using test management tools
• Delivery of user acceptance tests
• Planning and delivery of a similar project
• Experience in ticketing system
• Customer Service
• Excellent communication and relationship management
• Team player with excellent interpersonal skills
• Courtesy and Cooperation
• Accountability and Transparency
• Analysis and Innovation
• Flexibility and Adaptability
• Perseverance and Dedication
• Proactivity and Organization
• Time Management and Prioritization

Languages
• Fluent in English, spoken and written.
• Ideally, native speaker in one of the following Spanish/French/German

Technology
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project), planning software and online collaboration tools
• CRM software for case management, including automatic and manual management of the cases
• JIRA
• Confluence
• Use of Ticketing applications and tools

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.