JOB SUMMARY: This position is responsible for the day-to-day operations of the facility including hiring, training, and scheduling facility maintenance staff. They will assist with inventory and budget control. This position is responsible for the successful delivery of all aspects of events in order to guarantee a safe, clean facility. This person will be responsible for the maintenance of the facility’s ice, equipment, plumbing, mechanical and electrical systems. This position is not eligible for remote work.

ESSENTIAL FUNCTIONS:

Assist the General Manager and/or Director of Building Operations with the day-to-day business aspect of managing the operations of the facility
Control inventory of operation equipment
Responsible for keeping the building appearance up to company standards
Supervise ice installation and ice removal
Manage preventative building maintenance, tasks, and projects
Consistently productive in leading staff, resolving issues, and driving quality workmanship, personally and with other staff
Develop and implement goals, objectives, policies, procedures, and work standards
Work with third party contractors on related maintenance of the building and site
Demonstrate a continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality customer service
Communicate mechanical repair needs to the Engineering department in a timely manner

ADDITIONAL RESPONSIBILITIES:

Responsible for hiring, training, and scheduling direct reports
Identify and assign work orders to staff
Assist the General Manager and/or Director of Building Operations with budget control and capital expenditure needs
Ensure facility readiness and smooth operation of events
Ensure a safe environment for all patrons and employees by following the Life Safety and Emergency Program
Perform manager on duty responsibilities as needed
Anticipate problems and recommend appropriate solutions
Provide clear, concise, and timely communication

JOB QUALIFICATIONS:

High School Diploma or G.E.D
A minimum of five (5) years working in the operation and/or management of ice arena facilities or similar with at least 2 years in a supervisory capacity is preferred
Knowledge and experience in general building maintenance and the use of maintenance equipment
Supervision, training, and staff management skills
Working knowledge of electrical circuits, outlets, lighting, and lighting ballasts
Knowledge of internal combustion engines, hydraulic systems, and 12v vehicular systems
Knowledge of HVAC with ability to manipulate systems to environmental needs
Knowledge of Occupational Health and Safety standards
Self-starter with ability to analyze situations and develop solutions to problems, strong organizational skills with ability to prioritize multiple tasks and manage time effectively
Outstanding interpersonal skills to motivate and lead a team
Basic plumbing knowledge
Experienced in ice maintenance and installation
Problem solving and troubleshooting skills
Required certificates - OSHA 10 Hour general industry, Ammonia Safety, Crowd Management, or a willingness to obtain these certificates within six (6) months of hiring
Experience driving forklifts, scissor and boom lifts
Knowledge of Microsoft Word, Excel and Outlook
Able to work extended and/or irregular hours including nights, weekends, and holidays
Willingness and desire to learn multiple areas of the sports and entertainment business

Physical Demands and Working Environment
While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be required to work both indoors and outdoors as required by the function and may also be exposed to adverse conditions, including inclement weather, noise, fumes, etc.

* This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Operations Manager - Children's Health StarCenter