JOB SUMMARY: This position is responsible for the retention and management of all Full Season Members. Account Executives are tasked with exceeding the expected level of service for Full Season Members and renewing them year over year while growing their book of business via cross-selling, referrals, and other new business initiatives. Account Executives will also be responsible for selling and renewing a partial plan base as well. This position is eligible for partial remote work as approved by manager.

ESSENTIAL FUNCTIONS:

Provide exceptional service and touchpoints to all Full Season Members and track said services in KORE as directed
Maintain monthly touchpoints with customers, meet them face to face (both in-season and in off-season), and hit touchpoint targets with each customer in a way best suited to that customer’s needs
Inform, educate, and instruct Full Season Members on their benefits and best practices, acting as a consultant and trusted advisor
Answer all customer inquiries as immediately as possible, with average response time under 1 business hour, never to exceed 24 hours without a response during the work week
Execute all customer requests through the box office and secure payment for memberships
Assist in management of members
Cover assigned shifts at sales tables, member receptions, and other member experiences throughout the season
Renew full season and partial accounts at an exceptional rate, while also putting a focus on fresh sales throughout the year

ADDITIONAL RESPONSIBILITIES:

Cross-sell account base into groups, suites, and additional season ticket packages or premium products
Provide support in answering in-bound calls on Membership hotline and assisting other customers

JOB QUALIFICATIONS:

Bachelor’s Degree or equivalent experience required
Ability to work independently and as an effective team member
Strong customer service skills and problem-solving abilities
Ability to handle a fast paced and sometimes high stress environment
Excellent communication and organizational skills with a client-centric attitude
Professional, self-motivated, confident and willing to lead by example
1 or more years of proven sales and/or customer service experience within a sports organization is preferred.
Ability to work in a team-oriented environment with an irregular work schedule to include nights, weekends, and some holidays
Knowledge of Archtics ticketing system, Microsoft Dynamics (KORE), and basic Excel/Word proficiency are all preferred

Physical Demands and Working Environment

While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.

* This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.

DSE Hockey Club, LP is an Equal Opportunity Employer

Account Executive, Client Relations