Systems Analyst

Summary

The Systems Analyst for the Columbus Blue Jackets is responsible for providing timely support, analysis and resolution to all levels of software, hardware and network related system problems. Other responsibilities include performing preventative maintenance tasks, hardware and software installations, system configuration development, network administration and maintaining optimal levels of systems inventory. This position will also be required to participate in corporate/departmental initiatives as required and manage projects as assigned.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides support and maintenance of computers, peripherals, networks and end user software for the Columbus Blue Jackets.
• Maintains technical standards for computers, servers, peripherals, network and end user software.
• Assists in planning, implementing and managing security policies and procedures.
• Maintains help desk coverage during business hours and serves as on-call support after hours as required.
• Prepares and maintains systems documentation for IT staff and end users.
• Routinely monitor and implement regular network/ computer preventive maintenance.
• Supports the organization’s mobility plan.
• Develops project plans, including anticipated timelines and required resources.
• Research emerging technologies that may prove beneficial in meeting specific customer needs.
• Studies vendor products to determine which best meet business needs and makes recommendations to management regarding the acquisition and/or implementation of software/hardware to meet customer needs.
• Works with third party vendors to establish relationships and service levels.
• This position requires event and game coverage at Nationwide Arena.

Competencies

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from four-year college or university; or 4+ years of related experience and/or training; or equivalent combination of education and experience. Certifications such as CCNA, VCP or other relevant certifications are a plus.

Computer Skills

To perform this job successfully, an individual should have a thorough knowledge of Windows 10, Windows 11, Server 2016/2019/2022 operating systems, Office 365, SharePoint, virtualization and networking technologies.

Physical Demands and Work Environment

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The noise level in the work environment is usually moderate.

Acknowledgements

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.