Nationwide Arena, home to the NHL Columbus Blue Jackets, is a 20,000+ seat venue located in the heart of the booming Arena District in Columbus, Ohio. Welcoming over one million Guests through over 100 events annually, Nationwide Arena has hosted a variety of events including the NHL All-Star Game and Entry Draft, NCAA Tournament and National Championship games, the U.S. Figure Skating Championships, Monster Truck exhibitions, Rodeos, and many more in addition to its hallmark Columbus Blue Jackets games and lively concert schedule.

The Security Department is seeking Part-Time Security Guards. As a member of the Security Department, you’ll enjoy perks such as behind-the-scenes look into the production of Columbus Blue Jackets games, concerts and special events. Ticket offers, merchandise giveaways and Staff party invitations are amongst other great benefits to joining our Team.

Are you an enthusiastic, motivated and energetic individual looking to work in a fun, team-oriented and fast-paced environment? We’d love to hear from you!

Summary

The Part-Time Security Guard provides key support to Columbus Blue Jackets games and concerts with front-of-house coverage. They are responsible for ensuring a safe and secure environment at Nationwide Arena for Guests, Partners, and Employees by assisting with the screening of all Guests and bags, enforcing access control, securing the concert stage/floor and hockey benches, monitoring event activities, and patrolling assigned areas.

This is a Part-Time position covering up to (30) hours and (5) days per week. Shifts on event days range 5-12 hours with an emphasis on late afternoon and evening availability. A minimum of half of all scheduled arena events each month must be worked to maintain employment status. Hours and days worked may vary based on venue need at the discretion of the Director of Security & Emergency Services.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

Ensure the safety, security and positive experience for our Guests, Employees, and Contractors and Event Staff at Nationwide Arena.
Provide essential security support to secure entrances, stairwells, concert stages, hockey benches, and other front-of-house spaces.
Greet Guests upon their arrival to the arena and say farewell as they depart.
Retain an extensive knowledge of Nationwide Arena permitted and prohibited items.
Assist with Ingress/Egress crowd management and line control for events.
Conduct security screening of Guests, Employees, Contractors and Event Staff utilizing frictionless screening technology, handheld metal detection wands, and bag searching techniques.
Understand and implement credentialing system, identifying various ID badges and what access level(s) they are granted.
Assist Guests with locating specific areas in the arena which include, but are not limited to, restrooms, first-aid stations, elevators, concessions and merchandise areas.
Attend pre-event briefings to obtain event-specific details.
Assist with emergency procedures including evacuations. Ensure the safe and efficient evacuation of the facility.
Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Track event activity in Security, document all incidents, and report information to Management, as necessary.
Prevent unauthorized personnel from entering restricted areas, answer alarms, and investigate disturbances.
Monitor assigned areas during events to ensure Guest safety and compliance with building and event policy.
Work in an environment which always requires alertness, ensuring a safe environment is maintained.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum of 2 years of customer service and/or Guest-facing experience required.
Minimum of 2 years of related experience and/or training in safety and security or equivalent law enforcement experience is desired.
Familiarity with security screening procedures, including the use of frictionless and x-ray screening technology and equipment.
Ability to successfully interact at all levels of the organization, including with Guests.
Strong interpersonal skills, both verbal and written, for the purpose of public interaction.
Comfortable working in a variety of environments and conditions including around loud noises, strobe lights, heat, cold, rain, wind, and dust.
Ability to stand, walk, and sit for extended periods of time.
Capacity to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and move shipments of 50 pounds or more.
Flexibility to work evenings, weekends, and holidays as needed.

Education

High school diploma or General Education Diploma (GED).

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected situations.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Communication – Expresses ideas and thoughts with professionalism verbally and in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Conflict Resolution – Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Dependability – Follows instructions and responds to Senior Leadership direction; takes responsibility for own actions; keeps commitments; commits to non-traditional work hours; completes tasks on time or notifies appropriate person(s) with an alternate plan.

Leadership – Conducts themselves in a way that provides strong leadership skills and execution within the Company and Staff at all levels.

Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and drive group commitments to goals and objectives; supports holistic efforts to succeed.

Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps skills up to date.

Physical Demands

The physical demands described here are representative of those that must be met by a candidate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the candidate is regularly required to talk or hear and remain alert at all times. The candidate is frequently required to stand; walk and sit. The candidate is required to use hands to handle or feel and reach with hands and arms. The candidate must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and rarely lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those a candidate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the candidate is frequently exposed to outside weather conditions. The candidate is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles and vibration. The noise level in the work environment is usually moderate with opportunities for sustained high noise levels during select events.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.