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23 Dec 2023

Premium Seating Attendant

πŸ‡ΊπŸ‡Έ Cleveland, OH, USA
Part Time
0+ years exp.

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY PURPOSE: Provide a secure, enjoyable, and compelling fan experience for all visitors at Progressive Field, delivering exceptional customer service specifically to premium areas including suites, clubs, and other specified premium locations. Leverage the power of outstanding customer service to cultivate positive and memorable experiences for our fans.


  • Deliver outstanding customer service by actively engaging, welcoming, directing, addressing questions, and resolving complaints for all guests at Progressive Field
  • Welcome and engage with guests appropriately upon entry and exit
  • Actively listen to all guests and professionally answer any questions or concerns in a timely manner
  • Maintain vigilance in premium ballpark areas, ensuring order, safety, and the highest level of service
  • Initiate proactive interactions with guests, wearing a smile and providing assistance
  • Validate tickets to control access to premium areas and issue wristbands for efficient access to benefits (e.g., food, beverage, seating location, etc.), as applicable
  • Collaborate with food service vendors to meet guests' needs
  • Wipe down seats in seating bowl prior to gate opening
  • Assist DDM Club guests in locating their seats and food stations
  • Familiarize self with suites and their surrounding areas, including basic operations like opening windows and operating TVs
  • Learn suite locations and accurately provide directions to guests
  • Perform pre and postgame duties, including checking suites and turning on TVs
  • Operate elevators courteously and ensure guests exit on the correct level, if assigned
  • Monitor the cleanliness of the premium areas and surrounding spaces and report any discrepancies using current policies and procedures
  • Monitor responsible consumption of alcoholic beverages
  • Document any unusual or unique occurrences on observation cards for timely reporting
  • Conduct regular checks of public areas, promptly reporting matters requiring medical, security, custodial, or maintenance assistance using means described in Employee Handbook promptly until satisfactory resolution
  • Demonstrate the ability to hear, comprehend, and disseminate instructions, especially during emergencies
  • Become familiar with every position on all levels of the ballpark to assist others within the department, as needed
  • All other duties as assigned by the Manager


  • Previous customer service experience preferred
  • Ability to provide consistent superior customer service to all guests
  • Robust verbal and written communication skills
  • Demonstrated reliability and trustworthiness.
  • Proficient at analyzing situations and problem-solving
  • Capability to work independently or collaboratively as needed
  • Fundamental computer skills to operate programs related to employment (i.e. Internet Explorer, ABI, UKG)
  • Must be at least 16 years old


  • Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Cleveland Guardians Organization
  • Develop a clear understanding of various departments within the organization and the specific responsibilities of staff members in the department
  • Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
  • Gain comprehensive knowledge of all areas within the ballpark to provide accurate directions and assistance to guests


  • Available to work a minimum of 40 out of 81 home games during the months of April through October.
  • Work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays
  • Work long and irregular hours including nights, weekends, and all holidays during the baseball season
  • Attend all required trainings and daily briefings, as directed
  • Typical Work Hours (subject to change depending on game/gate time):
    • Night Games: 5:00 pm start

    • Day Games: 10:30am start

    • Break times are determined by your Supervisor


  • Reads, speaks, comprehends, and communicates English effectively in all communications.
  • Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
  • Ability to develop and maintain successful working relationships with members of the Front Office.
  • Ability to act according to the organizational values and service excellence at all times.
  • Ability to work with diverse populations and have a demonstrated commitment to social justice.
  • Ability to walk, sit or stand for an entire shift.
  • Ability to work extended days and hours, including holidays and weekends.
  • Ability to move throughout all areas and levels of the Ballpark.
  • Ability to work in a diverse and changing environment.
  • Occasional physical activity such as lifting and carrying boxes up to 25 lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.

In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.

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