Manager, Ticket Operations

Summary Description of Duties:

This position will be responsible for managing the daily operations of the Ticket Operations department for the Cleveland Browns and Huntington Bank Field. This role will require close collaboration with all departments across the organization as well as outside vendors and promoters. The ideal candidate will have a good understanding of Ticket Sales, Membership Services, Ticketmaster products, Microsoft Dynamics, accounting and a strong understanding and experience in Ticket Operations.

Duties:

• Assist in maintaining the ticketing system and related networks
• Assist in creating and maintaining the seating manifest & ticket inventory
• Provide direct operations support to the Ticket Sales and Membership Services departments
• Manage the order processing efforts associated with orders for season, group, team and single game ticket sales
• Provide support for pulling Marketing, Sales and Customer data from the ticketing system
• Management of game day ticket operations, including will call and walk-up ticket sales
• Manage game day ticket scanning system at gates and club areas
• Assist in managing part-time, seasonal and game day staff
• Assist in maintaining all controls & procedures to assure the integrity of the inventory and associated finances
• Assist in managing all customer account maintenance
• Operations support would be for all Cleveland Browns events as well as additional events held at Huntington Bank Field

Qualifications:

• 4 year college degree or combination of equivalent education and experience
• 3+ years of Ticket Operations experience
• Prior database and Microsoft CRM experience is preferred
• Ticketmaster experience is preferred, including Archtics, Host, TM1 Entry and EMT
• Strong customer service and interpersonal skills
• Prior experience managing part-time or seasonal staff desired
• Excellent written and oral communications skills
• Ability to work weekends, nights and holidays as dictated by events