Exterior Operations Ambassador

JOB TITLE: Exterior Operations Ambassador

DEPARTMENT: Event Operations

ORGANZIATION: Chicago Cubs

REPORTS TO: Senior Supervisor, Parking & Transportation Operations

FLSA STATUS: Nonexempt

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports an entertainment through Cubs baseball and live events. Our success is driven by our people, who work in an engaging, collaborative, and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

OUR STORY

• THE CHICAGO CUBS FRANCHISE is a charter member of Major League Baseball’s National League. Since 1876, the team has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee sign, iconic Wrigley Field has been the home of the Chicago Cubs since 1914, making it the second oldest ballpark in Major League Baseball.

HOW YOU’LL CONTRIBUTE:

The Exterior Operations Ambassador plays a vital role in delivering best-in-class fan experience to guests of Wrigley Field. The ideal candidate will be energetic, engaging, passionate, personable, and welcoming. Through the lens of service, this position will be focused on the guest transportation experience and creating best-in-class customer service for our loyal fans.

THE DAY-TO-DAY:

• Deliver best-in-class guest service
• Assist guests by directing, completing cash transactions; greeting and providing directions and answering questions about Wrigley Field offerings and policies
• Resolve guest concerns and special requests within the framework provided via the Seasonal Associate Handbook and training, while upholding the “Wrigley Field Fan Code of Conduct”
• Promote a safe and enjoyable experience, identify and report inappropriate behavior, safety risks or medical situations through functional hierarchy
• Use knowledge of Wrigley Field and Cubs history to engage fans and guests to deliver exceptional service
• Perform additional responsibilities as needed and as directed by supervisory personnel

WHAT YOU’LL BRING:

• Demonstrated ability to create unique personal interactions
• Strong verbal and communication skills
• Ability to work the minimum number of events per season
• Able to perform the following physical tasks: bend, squat, kneel, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time, assist guests up and down stairs, wipe down seats in sections daily, distribute promotional items, scan tickets and give appropriate directions
• Ability to work the minimum number of hours per season (270) including nights, weekends and holidays throughout the year. This averages to be about 45 hours a month.
• High school level education
• 16 years or older by Opening Day 2024

WHAT SETS YOU APART:

• A passion for Wrigley Field and its unique history
• Prior cash handling experience
• Demonstrated positive attitude and initiative
• Demonstrated ability to thrive in a team setting
• Ability to work under stress

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.