Team Lead Operations

THE POSITION

These are your key tasks:

• Supervise and manage the Operations team within the Player Registration & Transfer Data Department, setting goals and prioritizing the work of the team.
• Continue increasing the efficiency and quality of the Clearing House procedures (sending cases to the FIFA Clearing House entity and following these cases through the various stages) and have oversight of the process.
• Supervise the interactions between FIFA and the FIFA Clearing House entity, including budget.
• Handle cases of non-compliance with the FIFA Clearing House Regulations: investigation and assessment of cases, escalation to relevant judicial body if necessary.
• Understand and develop KPIs to identify patterns and resolve bottlenecks; find solutions to deal with the Operations workload in an efficient manner.
• Act as a single point of contact in the interactions of the Operations team with any other relevant internal and external stakeholders, including but not limited to the TMS and Case management teams, Regulatory Governance & Compliance Department, FIFA Disciplinary Committee, Litigation team and others.
• Communicate with clubs regarding the FIFA Clearing House framework and process, answer questions, and reach out where necessary.
• Assist with the drafting of presentations, press releases and other material for project communication purposes, participating in meetings and webinars as requested.
• Provide support to the Head of Department, supporting the definition and execution of the strategy of the Department.
• Mentor other team members, advising on operational matters, as well as efficient ways to allocate time and resources.

YOUR PROFILE

We work hard at FIFA.
We are dedicated, ambitious and innovative.

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The specific competencies we require for this position are:

• University degree in business management, economics, law or equivalent.
• Master’s degree in project management, business, communications or related field.
• At least 8-10 years of experience in stakeholder communication, case management, project management, ideally in sports or in an international environment.
• Proven track-record in managing teams and workloads.
• Accounting and financial planning knowledge is an asset.
• Familiarity with data science and analytics tools is an asset.
• Understanding of football law, the international transfer system, training rewards, regulatory framework and the TMS platform are an asset.
• Accuracy and detail orientation, combined with a pragmatic approach when solving problems.
• Autonomy and excellence, positively impacting the efficiency and quality, resulting in an optimal service to the stakeholders.
• Strong sense of responsibility and accountability.
• Critical judgement: ability to separate essential issues from side-issues.
• Self-confidence and diplomacy.
• Solution orientation and innovation skills, with great ability to embrace changes and new technologies and processes.
• Excellent communication skills, both written and oral.
• Ability to work under pressure: commitment to deliver high-quality outputs in a timely manner.
• Flexibility in variations of tasks and approaches to the tasks.
• Proficient in Word / PowerPoint / Excel /
• Good knowledge and command of IT systems and tools like TMS, JIRA and ticketing tools like Freshdesk
• Affinity to IT tools related to data analysis and visualization, ideally Power BI
• Fluent in English; proficiency in any other FIFA language (French and/or Spanish) required

PERKS & BENEFITS

The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.

Alongside that privilege, we also offer some extra perks and benefits:

Health insurance: We offer generous medical, vision, and dental insurance coverage.

Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.

Retirement: We offer generous 401(k) employer contributions.

Vacation: Maintain a healthy work/life balance with a generous vacation allowance.

About FIFA

We are FIFA, the global governing body for football.

Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.

We are a modern organisation with over 850 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami and Paris, plus eleven regional offices from New Zealand to India, Congo, Panama and Paraguay.