The Houston Texans are seeking an individual for the position of Quality Assurance Representative

The Texans CHARGE

Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving

The Texans Teammate Habits:

Dedication to the Team

Be Adaptable

Passion for Work

Win with Integrity

Own the Outcome

Basic Function:

Complete various “secret shopping” assignments by observing various areas in and around Stadium premises.
Interact with guests prior to, during and after ten (10) Houston Texans (“Club”) home games and five (5) LSSE events to ensure the highest level of customer service is being provided to guests.

Duties & Responsibilities:

Increase brand knowledge while aligning with the Houston Texans mission and values, fan code of conduct, and NFL Best Practices.
Monitor different interior and exterior areas of the Stadium to make note of general operational concerns to be called to the attention of management.
Collect data regarding the fan experience by timing concession and security lines, checking restrooms for cleanliness and reporting any maintenance issues.
Assist with any fan behavior related calls and texts.
Communicate with Guest Experience leadership regarding findings.
Take photos of areas meeting and/or not meeting Club standards.
Provide gameday activity information to guests when opportunity arises.
Take ownership in resolving and following through on all service issues noted.
Attendance is required at all ten (10) Texan’s home games, including play-offs, and five (5) LSSE events, at NRG Stadium.
Job requires walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.
Perform various other tasks that may be assigned from time to time by Guest Experience Management Team.
Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

Position requires routine face-to-face personal interaction with other Club personnel and fans at NRG Stadium and/or NRG Park during Houston Texans football games and other Club events; therefore, job responsibilities must be physically performed in the Club offices and/or at NRG Stadium/NRG Park as may be assigned and not in a telecommuting manner.

Subject to reasonable accommodations, position requires face-to-face personal interaction with other Club personnel and fans at Houston Texans home games, at other Houston Texans sponsored events held in and around NRG Stadium and/or NRG Park and at other locations in the Houston metropolitan area; therefore, responsibilities must be physically performed at the designated location and not in a telecommuting manner.

Education/Experience:

High School Diploma required.
Customer service experience preferred.
Effective verbal, written and interpersonal communications.
Possess excellent attention to detail.
Hospitality driven.
High level of customer service skills.
Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.

Physical Requirements:

Occasional travel related to job duties and responsibilities.
Must be able to lift and carry up to 10 lbs.
Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary.

Title: Quality Assurance Representative
FLSA Status: Hourly, Non-Exempt
Department: Community Development
Reports to: Guest Experience Coordinator

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

The Houston Texans organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.