Description
Job Title: Megastore Team Leader
Location : Stamford Bridge, Chelsea
Role Overview
We are seeking a dedicated and experienced Team Leader to enhance the management of our retail store operations. This pivotal role encompasses all facets of store retail, including achieving commercial targets, maintaining visual merchandising standards, coaching and motivating team members, and ensuring the consistent delivery of exceptional customer service to our valued fans. The position is full-time, requiring 40 hours per week with flexibility to work weekends, including Matchdays.
Key Responsibilities
Commercial Management
- Operational Support: Assist the team in achieving efficient product receiving and maintaining accurate inventory records.
- Visual Merchandising: Ensure that the store meets high visual presentation standards, adhering to brand guidelines and enhancing the customer shopping experience.
- Initiative Execution: Take responsibility for the timely launch of monthly initiatives, providing regular feedback to optimize performance.
- Data-Driven Decision Making: Utilize reporting tools in collaboration with the department coach to inform commercial strategies and enhance decision-making.
- Sales Performance: Collaborate with the team to meet and exceed sales and profit targets, driving overall store performance.
Athlete Experience
- Team Development: Ensure team members are well-trained and equipped to perform their roles effectively, fostering a culture of continuous improvement.
- Hiring and Onboarding: Partner with senior store leadership in the recruitment process, including the development and execution of onboarding training programs.
- Scheduling and Coordination: Work closely with the store coach to implement efficient staff scheduling, optimizing team productivity.
- Positive Workplace Culture: Collaborate with the store team to cultivate and maintain a positive and inclusive working environment.
Consumer Experience
- Service Excellence: Lead by example on the sales floor, ensuring the delivery of outstanding customer service that brings the consumer journey to life.
- Resource Provision: Equip team members with essential brand knowledge and customer service expectations to enhance the overall customer experience.
- Continuous Improvement: Leverage data and analytics to identify opportunities for service enhancement, partnering with senior store leadership to implement improvements.
Qualifications and Skills
- Passion for Sports: A genuine enthusiasm for Chelsea FC and/or sports, enhancing your connection with our brand and customers.
- Retail Experience: Proven experience in retail, preferably in a team leader role, with a track record of success in a similar environment.
- Professional Communication: Strong ability to engage with customers and colleagues in a professional and approachable manner.
- Collaborative Teamwork: A solid team player, committed to fostering a supportive and collaborative work atmosphere.
- Customer Service Expertise: Demonstrable experience in delivering exceptional customer service and resolving customer inquiries effectively.
- Organizational Skills: Strong organizational abilities with the capacity to prioritize tasks and manage time effectively.
- Proactive Mindset: An open-minded and motivated approach, with a drive for achieving results.
- Technical Proficiency: Basic computer skills, including proficiency in Microsoft Office applications.
- Flexibility: Willingness to work varied shifts, including weekends and Matchdays, to meet operational needs.
What We Offer
- Competitive Salary: An attractive salary that evolves with market conditions and your experience.
- Employee Discounts: Enjoy attractive discounts both online and in-store.
- Comprehensive Benefits Package: Access to an attractive benefits package, including a pension plan and share scheme.
- Ongoing Training: Regular training sessions on sales techniques and product knowledge to enhance your skills.
- Dynamic Work Environment: Join a motivating workplace that values diversity, equality, and inclusion.
- Staff Uniform: A professional uniform to proudly represent Chelsea FC.
This role is ideal for a passionate leader eager to contribute to the success of our retail operations while delivering an exceptional experience for our fans. If you are committed to excellence and ready to take on this exciting challenge, we encourage you to apply.