POSITION OVERVIEW

The Executive Entrance Security Officer will greet and direct members, guests, and executive staff as they enter the Spectrum Center. You will provide exceptional customer service and assistance to all executive staff and guests entering the Executive Entrance. You will perform various administrative tasks and security duties as needed. During Spectrum Center renovations the Executive Entrance Officer will work in rotation with the Building Security team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Screen all employees, guests, visitors, and clients: visitors will walk through metal detector
Ensure that guests sign in on Lobby Guard visitor management system, if Lobby Guard is down, the visitor will sign the paper log; alert appropriate staff member when their guest has arrived
Use facial recognition system and x-ray screening machine
Utilize Punch Alert feature when necessary
Implement and uphold integrity of the facility and the event
Implement policies and procedures throughout the facility daily
Help implement NBA security guidelines
Assist with the orderly evacuation of building when necessary: in the event of an alarm, facilitate employees exiting the arena via stairs; once facility has been cleared, officer will communicate via walkie-talkie with Security Manager until facility is deemed safe to return
Call the Security Console to unsecure and secure the Executive Entrance doors each morning when arriving, and each evening before leaving
Accept deliveries - Sign for any packages that may be delivered for Arena/team employees and use the Staff Directory/e-mail to alert staff
Hold packages for pick up - Have anyone coming to pick up a package present a valid photo ID and sign the delivery log before giving them said package
Keep Two-way Radio charged and tuned to the Hornets Security channel to communicate with fellow security officers when needed
Monitor traffic within the arena - stop unknown guests roaming the facility without proper ID or unescorted and escort them from facility; call appropriate parties if necessary to confirm if the guest should be in the arena.
Wear uniform issued to you by the security department
Other duties as assigned by manager

REQUIRED SKILLS AND ABILITIES

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)

High School Diploma
2 years security experience desired
Flexible with the ability to adapt to different situations
Able to pass background check

ABILITIES

Customer Service

Capable of acting as an ambassador of the Spectrum Center
Demonstrate an attitude that the guest needs are the highest priority
Able to demonstrate initiative
Ability to be firm but fair

Adaptability

Adapts to changes in the work environment
Can work in inclement weather conditions (within reason)
Physically capable of standing for extended periods of time
Ability to work a flexible schedule and extended hours including nights, weekends, holidays, and other events as requested
Ability to multi-task

Communication Skills

Asks key questions to obtain information
Speaks clearly, listens and gets clarification
Communicates changes effectively
Demonstrates accuracy and thoroughness

Professionalism

Demonstrates neat and professional appearance at all times
Follows instructions, responds to management directions
Treats people with respect

Safety and Security

Observes safety and security procedures
Reports potentially unsafe conditions
Security conscious and actively implements security policies for building

Work Ethic

Prompt adherence to job duties
Punctual

Additional Information

Hornets Sports & Entertainment is committed to diversity and equal opportunity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Requests for medical or religious accommodations to perform the job duties will be considered.

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