Customer Service Executive
Job Title: Customer Service Executive
Salary: £22,500 per annum (rising to £23,500 upon successful completion of probation)
Hours: 35 hours per week (first 5 home match days included in your contract, all home match days after can be taken as time off in lieu)
Location: North stand offices at the American Express Stadium, Brighton
Job Type: Permanent
Deadline Day: 13th May 2024
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage whilst keeping our Sussex community spirit. Our vision is to be a top ten Premier League club and a top four Women’s Super League club. A commitment to high performance, high professional standards and making a difference is at the heart of everything we do.
Do you get excited about creating and delivering legendary and stand-out customer experiences?
Then come and play your part at the Albion! This is your opportunity to be part of our award-winning Supporter Services team who work tirelessly to go the extra mile for our fans. You will play a pivotal role in being the first point of contact to our fans by processing bookings by phone, in person and online. You will proactively upsell at any opportunity on our club commercial products such as tours, memberships and more.
Your customer service background
If you have experience in working in a customer service or sales role and are looking to develop your career in football, then this is the role for you. You will be comfortable with working in a busy environment (especially on matchdays!) and have excellent communication skills – both written and on the telephone.
Your core hours will be Monday to Friday 9am to 5pm, but you’ll need to be flexible and committed to supporting the team and our fans outside of your core hours.
Our values play a pivotal role in our success
Our values are a set of filters through which we deliver to each other, our fans, our partners and our sponsors. As a team we live and breathe these values:
· Treat People Well
· Exceed Expectations
· Aim High. Never Give Up
· Act with Integrity
· Make it Special
In return for your hard work and commitment to us, some of the additional benefits you will receive will include, but not limited to:
· Free breakfast and lunch at both sites
· 23 days holiday rising with length of service (pro rata for part time staff)
· Rewards platform, which includes access to 900+ retailers, a wellbeing centre and much more!
· Priority access to match tickets and access to free WSL tickets for 23/24 season
· In-house training programme and CPD opportunities
· Discounts and benefits from partners and local businesses
Our commitment to Diversity and Inclusion
We are proud to be an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values mean that we have a strong ethical culture which allows us to meet the needs of our diverse audience, both on and off the pitch. We encourage applications from individuals regardless of their age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If you require any reasonable adjustments to support your application, do not hesitate to get in touch with [email protected]
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This is a UK based job. It is unlawful to employ a person who does not have permission to live and work in the UK. All offers of employment for this role are subject to background checks, including criminal (DBS) and right to work, as well as a full reference history. We do not offer sponsorship for applicants who do not have the right to work in the UK.
Please note all applications must be made through the official club careers page. Third party applications are not accepted.
