JOB TITLE: Gameday Member Services Representative (Seasonal)

DEPARTMENT: Ticket Partnerships

REPORTS TO: Coordinator, Member Services

SUMMARY:
We are looking for hard-working and customer service focused individuals to staff our Birdland Member Lounge and facilitate Birdland Rewards redemption at our 2024 season home games. Representatives will greet members and provide a smooth transaction while picking up rewards, ensuring the member is aware of all eligible rewards and membership benefits. Each staff member is expected to gain a full knowledge of our Birdland Membership program including all ticketing policies and benefits.

COMPENSATION: Part-time, seasonal, hourly

DUTIES AND RESPONSIBILITIES:

Primary duties to include, but not limited to the following:

Welcome Members into our Birdland Member Lounge
Scan lounge passes for entry and monitor capacity
Setup and breakdown of Birdland Rewards Center
Facilitating pickup of Birdland Rewards items
Assisting Birdland Members with digital redemption process for Birdland Rewards
Educating Birdland Members on available rewards and benefits
Restocking and inventory of rewards items
Answering questions from members regarding their plan

QUALIFICATIONS:

Passionate learner and grower looking to start a career in sports and/or hospitality industry
Experience in a customer service role preferred, and experience within a professional sports environment a bonus
Enthusiastic and fan-friendly attitude
Strong customer service skills especially in face-to-face situations
Excellent communication skills
Courteous and respectful of all staff, members, and fans
Ability to solve problems under pressure
Ability to follow written and/or oral instructions
Ability to work in all types of weather (heat, cold, rain)
Flexible and willingness to learn all aspects of the job
Ability to lift up to 50 lbs.

EXPECTATIONS:

Adhere to Baltimore Orioles organization policies and procedures
Ability to work at least 70 regular season home games including weekends and evening (Weekend availability is a must)
Ability to arrive on time for all scheduled shifts as well as stay until 2 hours after scheduled first pitch for all games
Demonstrate flexible and efficient time management
Become proficient in our online Birdland Rewards platform.

DISCLAIMER:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

EQUAL OPPORTUNITY STATEMENT:
The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran’s status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.