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Job listing closed on 7 Jun 2024
5 Apr 2024

Manager, Client Services - North Port, FL

๐Ÿ‡บ๐Ÿ‡ธ Atlanta, GA, USA
Full Time
5+ years exp.

If you are driven to deliver exceptional fan experiences that are beyond anything possible elsewhere and interested in working alongside a team of innovators and enthusiastic over-achievers, you will enjoy working with us!

Client Services Manager

Core responsibilities include: selling corporate partnerships, Lecom memberships and gameday hospitality groups; coordination and production of related sales and marketing materials; and, representing and promoting the Atlanta Braves brand throughout the community. Qualified candidates will have at least 5 years sales and client relations experience.

This role is located in North Port, FL.

Job Responsibilities:

  • Develop and produce First Pitch, the Atlanta Braves souvenir program and annual spring training pocket schedules. Including: design, layout, copywriting, printing and distribution.
  • Develop and produce sales and marketing partnership deck.
  • Prepare progress reports to track partnership fulfillment.
  • Work across departments and staff to ensure delivery of partnership elements.
  • Produce, coordinate and present year-end proof of performance.
  • Maintain and enhance existing client relationships through support, information sharing and presenting new and/or additional opportunities.
  • Identify improvements and new partnership assets to increase sales revenue.
  • Identify new prospects and design partnership packages to drive new revenue streams including special events.
  • Participate in professional groups (CEO Forum, Chamber of Commerce, etc.) and network among local and regional business leaders to cultivate new relationships. Attend professional group socials, client events and charitable fundraisers and events as a representative of the Atlanta Braves commitment to community.
  • Work non-baseball events as scheduled
  • Be available to assist as needed.

Game Day Responsibilities:

  • Oversee the 50/50 sales team including reconciliation of funds collected and facilitate necessary paperwork.
  • Organize gameday distribution of First Pitch and working with sellers to insert visiting team roster.
  • Visit hospitality areas, patio suites and Lecom Legend Club and check in with corporate season ticket holders, clients and guests to ensure they are having a good time and that their needs are being met.
  • Handle special partnership clientsโ€™ requests, i.e., additional tickets, Lecom Club, VIP experience and souvenir request for special guests and their kids.
  • Interact and engage with gameday fans and staff as an ambassador for the Braves organization.
  • Ensure group clients have timely delivery of: contracts, information, tickets and applicable wristbands.

The Atlanta National League Baseball Club, LLC is an equal opportunity employer. A diverse workforce representing varied backgrounds, perspectives, and experiences is key to delivering on our business promise to our fans and the communities we serve. All qualified candidates are welcome to apply.

If you are disabled as defined by the Americans With Disabilities Act and require a reasonable accommodation in order to complete your online application, including making a change to the application process, please contact our Human Resources team at [email protected]