Ticketing System Coordinator

The Role

We are looking for a Ticketing System Coordinator to support the team in delivering all aspects of ticketing including system configurations for matches and events.

This role will be responsible for the management of the ticketing inventory, the functionality within the ticketing platforms for both Women’s and Men's fixtures and will also play a key part in supporting the design and rollout of the club’s ticketing approach for our Women's First Team games.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Manage the ticket sales process for home and away fixtures - you'll play a key role in the determination of sale dates and approach as well as system set-up
• Update ticketing content on our club channels - you will collaborate with the Marketing and Communications teams to ensure all ticketing information is communicated to supporters in an optimal way
• Aid critical administrative processes - you'll carry out tasks that relate to the ticketing process such as reconciliation of fixtures and financial balancing of ticketing transactions
• Support the matchday ticketing operation - you will work across operations for Women’s and Men's home and away matches, which can be on premise or remote
• Assist with the season ticket renewal process - you'll provide support for the preparation and delivery of the renewal process of season tickets for both our Men’s and Women’s teams
• Uphold accurate inventory management - you will be key in ensuring that any internal and external requirements for Women’s and Men’s fixtures are met
• Handle ticket fulfillment - you'll support the fulfilment of tickets for Women's and Men's fixtures whether digital or physical
• Produce vital reports - you will be entrusted to create important reports to support ticketing operation, reconciliation and analysis
• Oversee ticket management functionality - you'll be managing the ticket management functionality available to supporters (e.g. Ticket Exchange, Ticket Transfer, Cashback Service)

What we are looking for

• Proven background in ticketing - you come with demonstrable experience working in a high-volume ticketing environment, with understanding of access control
• Customer-first approach - you're well versed in working within a customer centric, team environment that places the highest importance on fantastic customer service levels
• Dependable administrative skills - you are equipped with previous experience in an administrative role
• Solid industry knowledge - you possess a solid understanding of the sport or entertainment industry and you have a familiarity of using the Sport XR, Future Ticketing or Fortress systems
• Excellent organisational skills - you're able to prioritise key tasks according to club objectives
• Proactive stakeholder management and communication skills - you build and uphold winning relationships with colleagues and are able to articulate your ideas with clarity
• Supporter first mentality - you ensure our club values are delivered when planning our ticketing approach and operation
• Attention to detail - you're proud to work in a timely and effective way without compromising on detail or accuracy

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date: Please note, applications for this role will close on Monday 13th May 2024