The starting hourly rate range for this position is $18.50 to $22.30 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.

The Ticket Operations Representative is a full-time position that supports the ticketing needs of the Anaheim Ducks Sales Department as well as the Honda Center Premium Department. This position assists in the day-to-day operation of the Anaheim Ducks and Premium Ticket Operations Department in the areas of suites, club seats, season seats, partial plans and single day event tickets.

Responsibilities

Process ticket orders received from sales department in Archtics, including rental suites, season, partial plan, SRO, and club tickets
Build ticket accounts, process payments and distribute tickets and ticket packages; including the Premium monthly mailing
Generate ticket data reports using Excel on an as needed basis
Assist with invoicing and payment reconciliation from Premium and Ducks ticket holders
Work Honda Center events as the Premium Ticket point of contact along with assisting in the Box Office on Ducks game days; operate a game day Will Call window and act as initial level of problem resolution at Will Call
Process season ticket upgrades at annual Select-A-Seat event
Maintain accurate files of all correspondence and order forms for premium accounts, season accounts and all other ticket orders
Provide excellent customer service for Premium clientele and Anaheim Ducks season ticket members; assist in resolving ticketing problems, guest complaints, etc.
Other duties as assigned

Skills

College degree preferred
Basic level knowledge of Microsoft Excel required
Demonstrated professionalism
Technical knowledge of the Ticketmaster Archtics system preferred
Flexible schedule – Able to work evenings, weekends, and some holidays
Able to work well with internal and external customers and demonstrate exceptional guest service skills over the phone and in-person
Able to handle multiple tasks and work under pressure

Knowledge, Skills and Experience

Education - Bachelor's Degree

Experience Required - 0-1 Year

This position is on-site.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.