Our VISION is to build on our iconic history and create an environment of excellence & high standards that ensures our worldwide reputation as an outstanding producer of talented players & people from within our diverse community‿ all developed ‘The West Ham Way’.
Key Performance Indicators:
1. To achieve over 90% satisfaction on the Academy House Food Provision survey.
2. To demonstrate impeccable and consistent time management throughout working week.
3. To establish & develop strong working relationships with the Academy Players & Staff
4. To introduce new & innovative meals to the Academy & Academy House meal plan.
5. To support the Academy in achieving a ‘Grade 5’ in in the annual health and safety check.
Key Role Accountabilities
Linked to appraisal
1. Responsible for Ordering the Food for the Academy House in-line with planned meals and dietary requirements.
2. Responsible for cooking the food provision at the Academy House during the week.
3. To adhere to all policies and procedures including health and safety regulations sanitation and food hygiene.
4. Ensure that the kitchen cleaning schedule is adhered to effectively.
Qualifications:
NVQ Level 2 Professional Cookery
Level 2 Accredited Health & Safety Certificate
Level 2 Accredited Food Hygiene Certificate
DBS Clearance
**Desired Staff Behaviours: **The West Ham Way
Togetherness:
- I always put the needs of the team and players first
- I respect everyone’s contribution & opinion.
- I will represent, share & celebrate the history and values of West Ham United and its community
Exciting:
- I always aim to promote ambition, creativity & confidence
- I invest time into my personal development and try to develop new skills.
- I am open to new ideas and trying things outside my comfort zone
Hard Working:
- I always give 100% all-the time
- I strive to add extra value beyond my job description
- I encourage & promote a hard-working environment by leading by example.
Attitude +
- I am always respectful, approachable, and always display good sportsmanship.
- I will leave my ego at the door
- I always aim to be humble, committed, and reliable
Standards Responsibilities:
Macro / Annual:
- To work closely with the Academy MDT (S&C, Nutritionist, Lead Phase Coaches, Academy House Staff)
- To support Academy Head Chef on all relevant services delivered at the Academy and Academy House.
Meso / 8 Weekly Blocks:
- To manage the control of hygiene and health and safety including food and fridge temperature record checks.
- To ensure that all cooking equipment is maintained, and faults reported.
- To plan creative, innovative, and nutritious menus for players, staff, and visitors at the Academy House.
- To conduct a deep clean at the Academy House and Academy Kitchen monthly.
Micro / Weekly:
- Responsible for Ordering the Food for the Academy House in-line with planned meals and dietary requirements.
- Responsible for cooking the food provision at the Academy House during the week.
- To adhere to all policies and procedures including health and safety regulations sanitation and food hygiene.
- Ensure that portion control is observed consistently.
- Ensure that the kitchen cleaning schedule is adhered to effectively.
- Be responsible for maintaining food safety, preparation, and production.
- Administration duties attached to the post.
- Cater to the individual player requirements, including all relevant food allergens and nutritional supplements.
- Ensure that the highest standards of customer care are upheld, including handling positive and negative feedback swiftly, effectively, and professionally.
Safe to Operate Responsibilities:
1. Staff must evidence a commitment to the safety and welfare of children, young people, and adults at risk regardless of their age, gender, language, religion, ethnic background, or sexual identity and ensure the safety and protection of all children, young people and adults at risk taking part in any activity arranged by or in the name of the Club.
2. It is a requirement for staff to follow the Club’s Safeguarding reporting procedures to report without delay, allegations of abuse, poor practice or which is or may, impact on the welfare of a child, young person, or adult at risk. After contacting and taking guidance from the Safeguarding Team, staff must use the Club’s Child Protection Online Management System (CPOMS ) to record the concern within 24 hours unless directed to do otherwise.
3. Ensure implementation of the club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;
Compliance Responsibilities:
1. To engage in the necessary CPD and professional qualifications to further your expertise (ensuring all Premier League and FA stipulations are adhered to).
2. Always perform duties with due regard to club policies and procedures and legislative requirements;
3. Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;
4. Ensure, where relevant, that all performance data is captured in a timely manner onto the Performance Management Application (PMA).
