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5 Mar 2024

Ticket Operations - Ticket Operations Manager

🇺🇸 Tampa, FL, USA
Full Time
5+ years exp.

TICKET OPERATIONS - Ticket Operations Manager

Job Title: Ticket Operations Manager Department: Ticket Operations

Reports To: Senior Director of Ticket Operations Status: Exempt

Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions.

Core Functions:

        • Manage and oversee all aspects of ticket operations, including Archtics, HOST, Account Manager, and TMOne platforms
  • Manage and oversee the processes for season ticket renewals, invoicing, and payments related to general and club season tickets
  • Reconcile daily batches (payments); ensuring that all financial accounting requirements are met
  • Create and organize event manifests
  • Handle and fulfill all internal ticket requests, including but not limited to sponsorship contracts, trade contracts, player/coach tickets (home and away), and staff tickets
  • Act as primary liaison regarding upkeep and maintenance of Archtics ticketing system, along with 3rd party integrations (iOMedia, Pricemaster, Scanning Pedestals, FEVO, etc.), as well as being the point of contact regarding all system training
  • Conduct financial reporting
  • Conduct daily ticket reporting on sales, invoicing, renewals, pacing, and inventory
  • Audit all daily system activity to ensure proper recording and classification of sales
  • Manage all ticket, parking, and tailgate inventory simultaneously among platforms including TM.com, iOMedia
  • Review and process account refunds, deposit checks, transfers, etc.
  • Maintain annual budget
  • Oversee stored value program
  • Run monthly payment plans
  • Game Day Role: scanning troubleshooting, parking inventory management, managing/hiring game day staff

Skills & Abilities

  • Excellent written and verbal communication skills
  • An outgoing personality and a professional demeanor
  • Excellent problem solving skills
  • The ability to set goals and achieve objectives in a timely and efficient manner
  • Strong multi-tasking with attention to detail

Experience & Education

  • A bachelor’s degree in business administration or commensurate work experience
  • 5 to 7 years experience with Ticketmaster (Archtics, HOST, Account Manager, TMOne)

Technical Knowledge

  • Excellent skills with MS Office products (Word, Excel, Access, and Outlook)
  • Ticketmaster (Archtics, HOST, Account Manager, TMOne)
  • Experience with Excel Pivot tables and other high-level reporting formulas

Work Environment

  • The Company is a professional, fast-paced, creative business environment. Other environmental conditions:
  • Extended evening and weekend work hours are sometimes required. Required to work all home and away games. May have to work occasional holidays.
  • Stressful and demanding work environment in executing work on short deadlines.
  • Computer and desk work are a significant part of daily activities.
  • Sitting, standing, working with hands for extended periods.
  • Rarely is lifting more than twenty pounds required.

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities, as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations, or the work environment change. This document describes the position currently available and is not an employment contract.

The position covered by this Job Description is expressly declared to be “at will,” meaning the Company has the right to terminate the incumbent’s employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any employee. Any change to this “at will” employment status must be in writing and signed by the Chief Operating Officer of the Company.

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