Title: Skate Guard
Department: Building Operations
Reports To: Building Operations Manager
Position Type: Part-Time, Non-Exempt
Job Location: Sharks Ice, San Jose
Pay Range: $21.48/hour
Posting Date: January 2025

Position Overview
The Skate Guard is responsible for ensuring the safe operation and maintenance of the ice arena. This role involves monitoring public skating sessions, providing customer service, maintaining equipment, and performing general upkeep duties. The Skate Guard must be proactive in ensuring the safety and satisfaction of all guests at Sharks Ice.

Essential Duties and Responsibilities:

Maintain rental skates, including boot and blade replacement/repair.
Monitor all public session skating events both on and off the ice to ensure the safety of all participants.
Assist in the general maintenance and upkeep of the ice arena, including sweeping, cleaning, and other custodial duties.
Provide excellent customer service at all times, ensuring all policies are properly implemented.
Issue equipment and staff the equipment counters during public skating sessions.
Supervise skating activities to ensure safe operations and respond to the needs of user groups.
Operate music and public address systems during public sessions and events.
Administer first-aid as required.
Know and follow emergency procedures, including equipment operation and facility evacuation plans.
Ensure the overall cleanliness of Sharks Ice facilities.
Perform additional duties as required.

Minimum Qualifications:

Basic knowledge of ice skating and skate maintenance.
Must be available to work two-thirds of the scheduled events each month, including evenings, weekends, and some holidays.
Previous experience in a customer service role is preferred.
Ability to work flexible hours, including evenings, weekends, and holidays.
Strong communication and interpersonal skills.
Ability to respond calmly and efficiently in emergency situations.
Basic first-aid training is a plus.

Physical Requirements:

Ability to sit, stand and ice skate for extended periods of time
Communicate with a variety of individuals
Ability to bend at the waist, reach overhead and lift up to 50 lbs with or without accommodation
Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
Ability to work in a cold environment for extended periods

What We Offer:

$21.48/hour
$200 employee referral bonus for each friend hired
30% discount in the Sharks Pro Shop
Food and beverage discount at SAP Center, TechCU Arena, and Stanley's
4 free Barracuda tickets to most games.
Pet Insurance
Free ice skating at Sharks Ice (San Jose, Fremont, and Oakland)
Free employee parking
Fun environment

This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment ("SSE") has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T - Team success is more important than individual success

E - Exceptional experience is non-negotiable in everything we do

A - Appreciate others for their diversity and opinions

M - More risk leads to more rewards and expands our comfort zones

T - Trust that all teammates have the best intentions

E - Empower all teammates to make informed decisions

A - Always say what you really mean and do what you say

L - Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications - in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans' status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE's HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.