St. Louis CITY SC is looking for a Membership Services Executive to focus on the touchpoints, retention, and delivering of best-in-class customer service for General Reserved Season Ticket Members.

ABOUT ST. LOUIS CITY SC:

Major League Soccer's (MLS) first majority female-owned and female-led organization will play its inaugural MLS season in 2023. The 100 percent St. Louis-based owners are committed to becoming an exceptional club and neighbor and a symbol for the future of our city and region.

ESSENTIAL RESPONSIBILITIES:

Manage and execute Season Ticket Member touchpoint plan including calls, emails, office visits, tours, Game-day seat visits and interactions at special events
Assist with planning and execution of Season Ticket Member events
Proactively communicate and anticipate the needs of Season Ticket Members
Propose and execute new ideas, programs, events and ways to exceed clients' expectations for the Season Ticket Membership platform
Maintain a high level of customer service to all current and prospective clients.
Assist in marketing and sales of full menu of ticket products and add-ons including, stadium space rentals, and group experiences
Work closely with sales and other departments to ensure all Season Ticket Members needs are met
Responsible for sales of event spaces outside of normal season games
Lead season ticket renewal process
Perform other duties as assigned

EDUCATION AND EXPERIENCE

Bachelor's Degree or equivalent
Minimum of 1+ years in sales or customer service experience

SKILLS

Candidate should possess professional demeanor and communication skills to effectively work with both internal and external clients
Dynamic, outgoing, and self-motivated individual with problem-solving and conflict resolution skills
Positive and resilient team-centric attitude
Must have truly outstanding customer service and communication skills.
Accurate, efficient, and timely execution of tasks
Detail oriented and organized with effective time management and prioritization skills
Strength in time management and multi-tasking with projects on varying deadlines
Ability to work non-traditional hours in non-traditional settings. This includes all home games (or other work events) that fall on nights, weekends, and holidays.
Proficient computer skills and understanding of Microsoft Outlook, PowerPoint, Word & Salesforce CRM.
St. Louis CITY SC is building a team that is passionate about their work, the success of our Club and the growth and revitalization of our region. We desire people who hold themselves and others accountable and are driven by setting new standards for fan engagement.

TKFC LC is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, creed, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

Executive, Membership Services