IT Event Support Coordinator (FT)

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.   

To us it is so much more than just a game or concert.  It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.  

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. 

Spurs Sports & Entertainment (SS&E) is looking for a dedicated IT Event Support professional to join our team! The person in this role is responsible for analyzing and solving computer problems for our employees, and fulfilling new hardware/software, and peripheral requests. Our ideal candidate will be customer service-focused, and have the ability to work independently. Additionally, they will maintain confidential documents and files, handle various tasks, maintain effective working relationships while working in a fast paced environment. Along with these tasks, this position is responsible for event support for all events to include Spurs, SAFC and any other SS&E events.

Does this sound like an opportunity for you? If so, we want to hear from you!

What You’ll Do: 

• Serve as first-point-of-contact for SS&E users when they experience technical problems.
• Ability to create, manage, and maintain documentation for our IT Applications
• Setup, configure, troubleshoot, and analyze enterprise-wide software and computer hardware.
• Assist with the development and facilitation of IT required training for SS&E employees.
• Collaborate with other IT department team members to maintain standards and functionality.
• Keeps records of assets, plans for and schedule hardware replacements as necessary.

Who You Are:  

• Associates degree or above in Computer Information Support or related field
• 2 years of experience in IT Support (Experience can be substituted for education).
• Possess deep technical skills and troubleshooting techniques; have a detailed understanding of Windows and Apple Operating Systems.
• Proficient in Office 365, and in Active Directory
• Highly flexible and adaptable.
• Possess a professional and positive demeanor, while maintaining a high level of responsiveness.
• Possess proficient interpersonal skills and can handle sensitive and confidential situations and information.
• Strong teamwork competence required.
• Ability to work a flexible schedule including nights, weekend, and holidays.
• Stand/Sit/Walk for long periods of time.

In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. 

If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!  

*SS&E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.