Qualified Incident Report Writers (Command Center Dispatcher) will have the primary responsibility of answering and responding to any emergency or non-emergency calls to aid important information. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments, prioritizing each call or request occurring at the Frost Bank Center and Toyota Field.
Incidents involving guests, employees, or any other visitor will be thoroughly documented, and filled in accordance with procedures defined in policies and procedures.
The Command Center Dispatcher is responsible for completing all necessary paperwork/reports pertaining to events at the Frost Bank Center and Toyota Field.
The report writer will carry him or herself in a professional, and courteous manner always and be understanding of all persons involved.
The Command Center Dispatcher will not draw their own conclusions but will gather the facts from those involved. Command Center Dispatcher will also provide outstanding service to guests and employees, and perform other duties as assigned by the Security Manager.
Rate: $13.50/hr. and will increase to $16.50/ hr. after 90 days of employment.
All SS&E Security personal are required to obtain and maintaina Level II Non-Commissioned Security License from the Texas Department of Public Safety within the first 90 days of employment. The pay increase is contingent on obtaining a Level II Non-Commissioned Security License. Failure to obtain a Level II Non-Commissioned Security License within the first 90 days may result in termination of employment.
In every position, each employee is expected to: Demonstrate Alingment with SS&E's Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.
In this position, the following competencies will contribute to the employee's sucess:
Excellent communication (written and verbal) skills, Problem Solving and Organizing.