The Information Technology Operations Analyst is primarily responsible for the day-to-day operation of the IT Department’s Help Desk function and management of end user devices. The ideal candidate will exhibit patience, have strong critical thinking skills, be a self-starter, and demonstrate strong proficiency in communication. This position will plan and deliver customer support services including installation, troubleshooting, and user assistance in areas of mobile devices, IPTV equipment, computer endpoints, anti-virus, and more. This position is responsible for providing support on event days as scheduled. This position will provide support in-person at Providence Park and the Timbers Training Facility. The IT Operations Analyst will report directly to the VP of Information Technology.

Essential Functions/ Major Responsibilities (in order of importance):

Help desk support
Assist in troubleshooting and resolving problems for all networked devices (desktops, laptops, tablets, VOIP phones, cell phones, etc.)
Assist with technology needs and issues during matchday/events
Employee onboarding and set-up
Set up client workstations, applications for staff
Troubleshoot problems with peripheral and end-point devices
Complete projects supporting the execution plan of the IT Department
Implement facility and club rules, regulations, policies, and procedures
Perform administrative duties including inventory, documentation, research and help with development of new IT initiatives
Other duties as assigned

Requirements:

Strong interpersonal skills
Creative thinking
Multitasking ability
Work closely with all internal departments in the organization
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Must be able to lift and transport heavy to moderately heavy objects, such as computers, monitors, and peripherals.
Demonstrate excellent customer service, and positive attitude
Possess strong written and verbal communication skills
Ability to work all games as assigned
Strong attention to detail and ability to work within a team environment
Ability to adapt, adjust, be responsive under tight time requirements and fluid situations in a fast-paced, team-oriented environment
Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results

Education:

Bachelor’s degree in Computer Science or related subject preferred or Bachelor’s degree with Comp TIA or Microsoft IT Certifications (current study). Work experience in lieu of degree will be considered.

Experience:

Minimum of two years of relevant work experience in IT or technical field
Knowledge of Microsoft Windows 11, Microsoft Intune, Microsoft Entra ID, Office applications and Active Directory
Knowledge of Office 365 and Azure cloud services
Knowledge of MacOS
Familiarity with managing iOS and Android Devices

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Information Technology (IT) Operations Analyst