Ticket Sales and Retention Assistant (FT Intern/Post-Graduate)

This position is a paid, onsite, 40 hours per week, year-round position with a one-year term and option for a 2nd year.
Please submit a resume and cover letter with your application.

JOB DUTIES & RESPONSIBILITIES:
• Provide exceptional customer service for season ticket holders, including account access and mobile ticketing help
• Answer incoming phone calls, return voicemails, and make outbound calls as assigned
• Assist with season ticket renewal campaign by providing inbound and outbound support to clients
• Record all customer service activity in CRM
• Communicate with other departments for efficient resolution of gameday issues or inquiries
• Maintain knowledge on mobile ticketing, pricing and general policies and procedures
• Assist in season ticket holder event planning and execution
• Other duties as assigned

EDUCATION, TRAINING & EXPERIENCE:
• Strong, courteous customer service skills a must
• Ability to communicate clearly and effectively, both written and verbally
• Proficiency in computer software programs, including Microsoft Office; CRM and/or ticketing system experience a plus
• Strong sense of organization and self-motivation
• Ability to work independently and multitask when necessary
• Must be able to work a flexible schedule with extended hours, including nights, weekends and holidays as needed

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.