Ticket Office Assistant - Florida Operations

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Our Commitment to Diversity, Equity, and Inclusion
Diversity, equity, and inclusion (DE&I) are integral to who we are as an organization. We believe that our workforce should reflect the vast diversity of the communities we serve and that diverse voices should be elevated and intentionally integrated into our work. We welcome individuals from non-traditional backgrounds, historically marginalized, or underrepresented groups to apply and join our team. Even if you feel as if you do not meet 100% of the qualifications, we still strongly encourage you to apply.

The Pirates Why: The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:

• purposefully developing a player and people-centered culture;
• deeply connecting with our fans, partners, and colleagues;
• passionately creating lifetime memories for generations of families and friends; and
• meaningfully impacting our communities and the game of baseball.
• At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.

Job Summary
Responsible for assisting in all areas of ticketing operations, box office operations, and season ticket holder services for Spring Training and the Bradenton Marauders.

Responsibilities

1. Process walk-up ticket sales at the stadium Box Office using ProVenue ticketing system.
2. Answer all incoming phone calls to the ticket extension and return all voicemails.
3. Process all completed new and renewal season ticket orders in ProVenue.
4. Assist with any ticket requests, relocation requests, or customer service issues.
5. Assist in the execution of printing and mailing season ticket orders
6. .Work the will call, customer service windows on selected games.
7. Provide exceptional customer service to all customers.
8. Print and sort will call orders each game.
9. Assist in the processing of group ticket orders.
10. All other duties as assigned by supervisor.

POSITION REQUIREMENTS

• High school diploma or equivalent.
• Proficiency in windows and Microsoft office
• Minimum one year experience with cash register or cash handling responsibilities.
• Bachelor's degree preferred.
• Previous experience with a ticketing system desired, preferably ProVenue.