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Job listing closed on 3 Oct 2023
13 Sept 2023

Account Manager, Membership and Retention

🇺🇸 Pittsburgh, PA, USA
Full Time
1+ year exp.

Our Commitment to Diversity, Equity, and Inclusion

Diversity, equity, and inclusion (DE&I) are integral to who we are as an organization. We believe that our workforce should reflect the vast diversity of the communities we serve and that diverse voices should be elevated and intentionally integrated into our work. We welcome individuals from non-traditional backgrounds, historically marginalized, or underrepresented groups to apply and join our team. Even if you feel as if you do not meet 100% of the qualifications, we still strongly encourage you to apply.

The Pirates Why

The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:

  • purposefully developing a player and people-centered culture;
  • deeply connecting with our fans, partners, and colleagues;
  • passionately creating lifetime memories for generations of families and friends; and
  • meaningfully impacting our communities and the game of baseball.

At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.

Job Summary

The Account Manager, Membership and Retention, will focus on renewing current season ticket memberships. The Account Manager will also be responsible for prospecting and generating new business. This employee will continue to maintain the overall ticket base, grow relationships with the season ticket members and provide exceptional customer service to their season ticket accounts.



  1. Renew existing season ticket memberships.
  2. Upgrade season ticket packages and cross sell groups, and suite rentals to existing season ticket memberships.
  3. Establish and qualify prospects suitable for suite lease packages.
  4. Schedule meetings and conduct presentations with prospective clients.
  5. Actively pursue potential new Pirates Season Ticket Members.
  6. Attend and host various Pirates prospecting and season ticket member events.
  7. Work with the customer service department to fulfill season ticket member benefits, ticket needs and answer questions.
  8. Educate season ticket members on ways to utilize and maximize their distribution and usage of tickets.
  9. Advise Season Ticket Members the benefits and features of digital technology.
  10. Achieve yearly season ticket and revenue sales goals.
  11. Independently work to provide solutions with season ticket-related situations.
  12. All other duties as assigned by the Manager, Season Ticket Service.


  1. Visit season ticket members on game days to maintain relationships.
  2. Participate in game day duties including fan engagement at Season Ticket Member wall.

Success Factors

  • Communication Skills
  • Organizational Skills
  • Presentation Skills
  • Interpersonal Skills
  • Good Listener
  • Persuasive
  • Customer Focus
  • Goal Driven



  1. Bachelor’s Degree in Business Administration or equivalent experience
  2. Minimum of 1 year of sales experience
  3. Knowledge of Microsoft Office applications


  1. Experience within a professional sports environment
  2. Experience in ticket sales