New Orleans Pelicans logo
2 Apr 2024

Fan Engagement and Experience **SKILLBRIDGE OPPORTUNITY**

🇺🇸 Metairie, LA, USA
1+ year exp.

If you are interested in sports jobs with the New Orleans Saints and Pelicans, you’re in the right place!

Who we are:

The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship. We make it a priority to make all team members feel included and their opinions be heard. Together, we win!

Who you are:

You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see its teams be the best. You are passionate, driven, and ready to work hard and have fun.

Position Summary:

The Fan Engagement and Experience Coordinator is responsible for assisting in the planning, coordination and management of New Orleans Saints and Pelicans game days and marquee events, in addition to assisting the Fan Engagement and Operations departments provide a safe and enjoyable experience for all fans.

**Please note, this position is open to SKILLBRIDGE candidates only. If you are not actively pursuing a DoD SkillBridge opportunity, your application will not be considered.**

What you will be doing:

  • Assist the Senior Manager of Fan Experience and Initiatives and the Director of Event Polices and Fan Engagement in creating and developing informative fan communication prior to game days and events, including fan A-Z Guides, FAQs, and Know Before Your Go communication plans.
  • Research new and innovative ways to communicate and educate fans for game day information.
  • Assist with guest experience related issues during all Saints and Pelicans home games in a timely and professional manner, including ADA relocations or duplicate ticket issues, and communicate needs/solutions with the box office.
  • Research new and innovative training modules and programs for ASM and internal staff for events and game days.
  • Assist in stadium/arena preparation for all home games and special events by providing support in all operational related functions before, during and after games and events, as well as checking for building preparedness.
  • Research mechanisms to improve on the existing technology systems, expand on seamless and contactless operations, and seek out opportunities to become more fully integrated stadium and arena.
  • Assist in the collection of insights via fan surveys and improvements to operational efficiency through new solutions at the Caesars Superdome and Smoothie King Center.
  • Work closely with marketing and operations on best practices and ideation for special events.
  • Assist in document management for the Operations and Fan Engagement department and maintain records of invoices, cost estimates, calendars, and other files
  • Work as a team with other members of the organization as their needs arise or special projects become priorities.

What you’ll bring:

  • Excellent verbal and written communication skills required
  • Proficient in Microsoft Word, Excel, PowerPoint, One Note, CRM, Social Media
  • High attention to detail and accuracy
  • Ability to adapt in an ever-changing environment

Preferred Experience:

  • Bachelor's degree in Sports Management, Marketing and/or Business
  • 1-2 years of related experience

Working Conditions:

  • Position is often times very physical and entails exposure to outside elements (especially during the summer for Training Camp and other organizational events). Occasional heavy lifting required
  • Working schedule/hours will ebb and flow with NFL/NBA schedule, and will include some late hours, holidays, nights, and weekends

What we offer:

  • Medical, Dental and Vision Insurance options
  • 401K with employer contributions
  • Paid parental leave
  • PTO and paid holidays
  • Wellness Program

Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.

The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.

External Apply