Coordinator, Ticket Operations

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!

Reports to: Manager of Ticket Ops

Department: Central Ticketing

Date: 11/17/23

Job Summary

The Coordinator, Ticket Operations supports the leader(s) of Ticket Operations and each of the ticket operations staff by providing support and services on all day to day or special project and fulfillment needs.

Responsibilities

Performs any combination of the following duties according to specific departmental guidelines:

• Assist in making recommendations on ways to enhance and simplify the Ticket Operations process
• Assist in all product training for the Consumer Services Center & Sales Academy
• Assist the Regional Ticket Operations staff on all special project needs
  • Reseating
  • Declined payment plans
• Work closely the Consumer Services Center Management team on handling all Action Forms
• Tier 1 level on all System, Financial Controls
  • Collection and Input of Daily Balancing and Pricing Changes
• Track and respond to all emails in the track-specific ticket operations inbox
• Process all Corporate & Complimentary Ticket accounts
• Assist with all Event Weekend Ticket Operations needs
  • Event Staffing
  • Will Call Operations
  • Nightly Reconciliation
  • Final Event Reports
• Where applicable, assist in the hiring, staffing and scheduling of all event weekend staff
• Handling and processing of all inbound mail
  • Renewals
  • Inbound Consumer Correspondence
• Assume responsibility for all walk-up sales and questions
• Assist in developing & implementation of efficiency opportunities within the Ticket Operations
• Other duties as assigned

Qualifications

• High school diploma or GED required or equivalent combination of education and experience
• Experience with ticketing software (i.e., Tickets.com) preferred
• Box office experience preferred
• Able to manage projects from conception to implementation
• Familiarity with the sport of NASCAR is a plus
• Proficient in Microsoft Office Suite, specifically Microsoft Excel
• Excellent communication skills, both verbal & written
• Self-starter, able to prioritize and work independently with minimal supervision

Apply Now!

Learn more about this role and our team by applying at https://careers.nascar.com/ for consideration.

NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.