Overview

Summary The Milwaukee Brewers seek competitive and driven individuals that can thrive in a team environment to join the Ticket Sales and Service Team as an Account Executive – Client Services. This team is responsible for the servicing, retaining, and growing of all existing season ticket accounts that have owned season tickets for two or more years. Provide on-going communication via telephone, e-mail, video and mail correspondence to enhance relationships with current season ticket customers. Responsible for selling group accounts of 25 or more people. Success in this role is attained by performing the duties below.

Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Maintain contact with all season ticket and group accounts to provide superior service with focus of retaining and existing season ticket and group accounts. Handle all customer inquiries and problems including ticket exchanges, ordering additional tickets, replacing lost tickets, seat relocation, online ticketing, etc.
Build relationships with accounts through organized meet and greet sessions, seat visits and call campaigns.
Secure and process payments of season and group ticket accounts.
Create and maintain customer information for both existing accounts and prospects through Customer Relationship Management program, including logging of phone conversations, future action to be taken and logging customer complaints. Properly coding all season ticket and group sales.
Attend and actively participate in weekly sales meetings coming prepared to provide input on creative sales ideas and provide feedback on successes and challenges of previous week.
Provide thoughts and ideas on retention initiatives for each sales campaign.
Represent the Client Service Team at the Season Seat Holder customer service window #5 and Season Seat Holder Headquarters on assigned game dates.
Assist with SSH Reward events and redemption throughout each season.
Provide game day assistance by escorting pre-game participants from large group or season ticket accounts to the field for their specific activity. Assist at various sales related events throughout the year.
Identify market segments and market opportunities to pursue for growth of season and group ticket sales.
Handle additional projects as assigned by the Vice President – Ticket Sales, Senior Director -Ticket Sales, and Senior Director - Group Sales.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; and three or more years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

Work Hours

Business hours are Monday – Friday 9 am – 5pm, however, additional hours may be required on weekends, evenings and some holidays.

Account Executive - Client Services