Do you want to work for a Championship organization? We have the job for you! The Miami HEAT and Kaseya Center are seeking a Manager, Premium Client Services! This position will coordinate and act as a liaison between assigned Premium Accounts and The HEAT Group. Provide all clients with the highest level of service in the industry. Ensure all contractual obligations are being fulfilled while continuing to seek incremental revenue streams via these accounts and internal partner opportunities.
Essential Duties & Responsibilities:
ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list.
- Coordinate all aspects of contractual obligations related to assigned accounts.
- Maintain updated contract files with all relevant correspondence.
- Meet with accounts on a regular basis.
- Function as liaison for assigned internal departments (Box Office, Enterprises, Basketball Operations, Security, etc.).
- Assist with renewals of accounts.
- Supervise all expenditures against established budgets.
- Run and maintain expense reports.
- Assist in the creation and implementation of the Operations Manual for Premium Services department.
- Function as liaison with internal HEAT Group partners including CSC, Pritchard, Levy Restaurants, etc.
- Meet on a regular basis with other department members to provide direction, communication and other information as vital.
- Attend various private and corporate events as representative of the Sales Division.
- Prepare reports and summaries for review of Director as requested.
Desired Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP
