At Manchester United, our focus is to create a high-performance environment where everyone can be their best, working together towards our common goal of football success. We believe the key to achieving this goal is connection and collaboration. Everyone coming together, working from one of our Manchester United office locations every working day to share skills, knowledge and ideas, building on the best of what we already do and looking at where we need to change and innovate. 

The Purpose:
The Supporter Services Centre provides Manchester United’s valued fans, members, season ticket holders, and prospective customers with support on all sales and service queries around ticketing, membership, hospitality, match day updates and more.

As a Premium Hospitality Sales Executive, you will be responsible for delivering Hospitality sales and support, whilst ensuring enquiries are handled in an informed and highly professional manner, identifying effective solutions where possible. To deliver against all sales and performance targets, through inbound enquiries and outbound lead generation, whilst providing the best customer experience possible.

This role forms a key part in achieving our wider business objectives of delivering revenue generation through intelligent promotion of club products, whilst also ensuring an exceptional experience for each of our 5m+ annual customer interactions.

The Role:

Lead by example by delivering against all personal targets and objectives.
Deliver exceptional service during every interaction with our supporters.
Ensure ownership and accountability for performance delivery and address any training / development needs utilising available resources and management support.
Work with the management team to identify and deliver positive change and business efficiencies.
Handling Hospitality and General Admission enquiries (inbound and outbound) via telephone calls, emails, and face-to-face alongside sensitive cross promotion of all product lines.
Delivering first contact resolution with all supporter enquiries, whilst ensuring all complaints and areas of supporter dissatisfaction are handled appropriately and to the high standard expected of the club.
Ensure every interaction with the Club is delivered to the highest standard of professionalism, accuracy and in line with club and department guidelines.

The Person:

Previous experience working in a fast paced sales environment.
Ability to provide exceptional sales and customer service by identifying sales opportunities, resolving queries and complaints quickly and effectively.
Ability to work to targets.
Excellent communication skills, self-motivation, and ability to work under pressure.
An ability to contribute new ideas to help deliver personal and team operational performance.

If you'd like to submit your application, please do so by Sunday 06th October 2024.

We recognise the importance of safeguarding children and adults at risk at Manchester United, as part of this commitment this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.

Manchester United is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunities to applicants and employees without regard to background, ethnicity, race, colour, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or other legally protected characteristics.

Manchester United Football Club are proud to be a signatory of the Armed Forces Covenant, supporting the armed forces community to transition into careers outside of the armed forces.
Manchester United is committed to working with and providing reasonable adjustments for applicants and employees. If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles. Your personal data will be processed on MU’s behalf by Korn Ferry.

Premium & Hospitality Sales Executive