Venue Operations Executive

Location:

Manchester, GB

Opening Date: 20 Mar 2024

Full Time / Part Time: Full Time

Contract Type: Permanent

Closing Date of Applications – 10/04/2024

Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Our Winning Team

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.

The Venue Operations Executive will play a key role in the smooth and efficient day to day running of the venue ensuring standards and values are upheld across all events and activations, daily tasks would include:

• Site visits with internal and external stakeholders ahead of events

• Review final details with Venue Planning and Internal Planning teams

• Brief the teams delivering events elements to include Security / Catering / Reception / OCS / FM / AV Support etc.

• Walk the customer journey access routes to their event space; Ensure carparks are open / Gates are unlocked / Entry doors are being covered / Lifts are working etc.

• Check the rooms are set up correctly as per event requirements to include floorplans / temperature settings / signage in place / toilets are unlocked etc.

• Meet and greet the guests and conduct all relevant H&S briefs with the client (food allergens, fire procedures, evacuation points etc)

• Liaise with event contractors to ensure all H&S processes are in place

• On the day main point of contact for non-matchday event organisers

The role holder will ensure all Health & Safety requirements are complied with in accordance with all company policies and processes to support the safe operation of the site and provide a best-in-class environment for MCFC’s / CFG employees, partners and customers.

This role is fast-paced and requires the holder to be able to prioritise and manage their time efficiently and be able to work within a team and on an individual basis. It includes administration tasks; however, the primary component of the role will be operational that will be led by Campus Non Matchday event bookings, both internal and external.

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Your Impact

1. Prepare and coordinate day to day operational diary requirements based on the events and activations across site; including full understanding of the event function sheets in preparation for attending the weekly events meetings and briefing key stakeholders
2. Liaise with internal key contacts and departments on event days to ensure all requirements for events and activations are actioned in a timely manner ahead of, during and after events.
3. Ensure excellent levels of customer service, communicating with all clients on arrival and throughout their event or activation, including dealing with any customer feedback and complainants
4. Ensure all H&S documentation is received in a timely manner ahead of events, working with internal and external contractors
5. The role holder must be highly organised, pro-active, personable with strong teamwork skills and great attention to detail.
6. The role holder will be required to carry out administrative tasks, including but not limited to email management, event scheduling, document creation and management.
7. Managing event stock control and order, including for AV equipment / Stationary / Football equipment

What we are looking for

Essential

• Event / Operations experience
• Excellent time management and prioritisation skills
• Strong communication and teamwork skills
• Ability to work on your own initiative and to take ownership of tasks, time, and workload
• Prioritise and manage expectations
• Proactive approach to problem solving
• Excellent Attention to detail
• Excellent computer skills, in particular proficiency in MS Office, Excel and Outlook
• Experience of using SharePoint and MS Teams

Desirable

• Previous experience working with Priava EMS
• Previous experience in processing of sales invoices and POs
• Event Management Degree or similar qualifications

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