Tour Guide

Location:

Manchester, GB

Opening Date: 8 May 2024

Full Time / Part Time: Variable Hours

Contract Type: Fixed Term

To be considered for this role please ensure a CV is submitted with your application.

Closing Date of Applications - 22/05/2024

Please note these roles are Fixed Term

We are recruiting for multiple roles within our exciting Stadium Tours department including:

Stadium Tour Guides (Summer Temps) – Full time Fixed Term Contract end date 01.09.24

Stadium Tour Guides (x1 day a week – Saturday or Sunday) – Fixed Term Contract end date 31.01.25

Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Our Winning Team

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.

Due to huge demand, we are looking to recruit Stadium Tour Guides to deliver a first-class experience to our fans, showcasing the home of the treble winners! You will be part of a team responsible for delivering an all-encompassing experiential, interactive tour of the Etihad Stadium and the City Football Academy. Tours will be delivered to a wide audience from all over the world and it is the role of the tour guide to deliver a first-class Manchester City experience.

The successful candidate will understand the history and heritage of Manchester City Football Club, knowledge of English and European football and Manchester as a whole. They will be a flexible team player, have an engaging personality with exceptional story telling skills. You should have strong, previous experience of working in a customer service environment, managing and controlling large groups as well as experience in public speaking.

This is Your City
As part of our team, you will be entitled to 26 days annual leave (pro rata) plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Your Impact

1. To be a brand ambassador for Manchester City by conducting engaging tours of the Stadium and CFA to a wide audience

2. To play a front of house role, meeting and greeting guests, taking and selling photos.

3. To oversee the distribution of the media guides.

4. To effectively operate all the Tours show technology to deliver a first class guest experience

5. Sales -To upsell other tour products as and when appropriate

6.To adhere to all Manchester City Operational and Health Safety and Security procedures.

What we are looking for

Essential

• Experience of presenting to groups.
• Experience of managing/controlling large groups.
• Experience of working with children.
• Experience of working within a customer focussed environment.
• Excellent story telling skills.
• Passionate about football.
• Ability to connect and engage with a wide varied audience.
• Enthusiasm and willingness to be flexible in approach to achieve desired outcomes.
• Pro-active and engaging style.
• Friendly and easy to get along with.
• Strong 'can do' approach.
• A team player at all times.
• Remain calm under pressure.
• Excellent time management skills
• Good knowledge of the Premier League and Manchester City

Desirable

• Acting Experience
• Ability to speak a second language.
• Customer Service qualification.
• Experience of having worked within a Visitor Attraction.
• Experience of using a till and bookings system

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

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