1st Line IT Service Engineer
Location:
Manchester, GB
Opening Date: 23 Jan 2024
Full Time / Part Time: Full Time
Contract Type: Permanent
Closing Date of Applications – 06/02/2024
Our Story
Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of thirteen clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.
Our Winning Team
Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.
The individual will work as part of CFG’s Service Desk team which is responsible for supporting and maintaining IT systems and providing efficient desktop support to all business users.
The role will be responsible for the handling of IT tickets raised, initial diagnosis, resolution and assignment the appropriate member of the team.
This is Your City
As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and dental cover, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.
Your Impact
- Business Support - As part of the Service Desk team, you will be part of a team be providing a high level of support to global users.
- Customer Service- As the single point of contact for all IT related matters for the business, the Service Desk handles all incoming queries and help requests from end users. It is the responsibility of the Service Desk Analyst to ensure that all tickets are logged, categorised and assigned to the correct person for actioning, providing regular updates to the customer where necessary.
- Technical Support & Troubleshooting- As the single point of contact, the Service Desk Analyst will attempt to resolve technical issues as they arrive where possible. For more advanced technical issues, detailed information should be received in order to provide whoever the ticket is assigned to as much information as possible to assist with resolution.
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What we are looking for
Essential
- Proven customer service record with a corporate client base
- Knowledge of user account administration in Office 365
- Previous experience of working on a helpdesk
- Experience in a similar role such as IT support / Service desk
- Excellent communication skills
- Strong attention to detail in logging support tickets
- Assertive, confident & professional manner
- Good general IT technical knowledge
- Experience on Microsoft applications
Desirable
- Knowledge of ITIL processes
- Experience in mobile & tablet devices
- Experience in supporting Mac operating systems
- Experience administering user accounts in business applications
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Job Segment: Service Desk, Help Desk, Information Technology, Technical Support, Customer Service, Technology
