Director, Business Insights & Analytics

Overview

Major League Soccer’s Business Insights & Analytics is a centralized analytics function, supporting the league by aligning long and short-term strategy with data and providing impactful data driven insights, analysis, and recommendations.

The group is seeking a new Director who will develop and oversee reporting and analytics for MLS Season Pass, MLS’s new partnership with Apple, and live matches on Linear TV across all MLS & SUM properties. This includes viewership, subscriber health (forecasts, conversion, retention, etc.), and subscriber LTV. We are looking for a Sr. Manager that is highly curious, motivated, and analytical, while also able to distill clarity from complexity, with an entrepreneurial desire to innovate.

Responsibilities

Primary Responsibilities

• Subject matter expert in streaming and linear content performance, taking end-to-end ownership of the vertical and meeting the needs of both internal and external partners.
• Define critical metrics for content performance aligned to enterprise strategy; build subscriber projection and churn models.
• Effectively communicate and socialize results and findings throughout the organization in a simple and intuitive narrative format.
• Support team members with regular dashboards and reporting. Manage multiple longer-term data and analytics projects.
• Leverage advanced data analytics and statistics to answer complex business questions.
• Partner with technology team to continually integrate the tools, methods, and processes supporting analysis.
• Support the team and enterprise with additional responsibilities as needed.

Qualifications

Education and Experience

• Minimum a bachelor’s degree in Business, Marketing, Math, Statistics, Economics, Computer Science, or similar domain.
• 8+ years of experience in a quantitative analysis role preferably at a steaming, subscription service, linear TV research, or digital media.
• 3+ years of leadership experience mentoring and growing a team of analysts.
• Experience with enterprise level reporting and ad hoc analyses to drive large, complex, cross-functional reporting that aligns to enterprise strategy.
• Adept technical/functional experience in Excel, BI Tool(s), SQL and other programming languages (R, Python, etc).

Required Skills

• Proven track record of deriving insights from large data sources and presenting in a clear and concise narrative form.
• Adept in a query language (SQL).
• Adept in a BI tool (Power BI, Tableau).
• Adept in Excel and PowerPoint.
• Experience with a programming language (R, Python).
• Experience with statistical data analysis.
• High-level of dedication to a quality work product and organizational ethics, integrity, and compliance.
• Superior organization, project management skills, and attention to detail.
• Ability to work effectively in a fast paced, team environment.
• Strong interpersonal skills and the ability to effectively communicate, both verbally and written.
• Possess effective decision-making skills with a solutions-oriented approach.

Desired Skills

• Knowledge of the sport of soccer.
• Ability to travel and to work non-traditional hours, including evenings, weekends, and holidays.

Total Rewards

Starting Base Salary: $115,000 – $165,000. MLS/SUM base salaries are contingent upon several factors including individual qualifications, market financials, and operational business needs.

We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent through the following:

• Benefits – comprehensive and competitive medical, dental, and vision benefits, as well as a suite of programs to promote well-being including a $500 Wellness Reimbursement. A generous PTO offering, and hybrid Office/Remote Work Schedule are also offered to promote Work-Life balance.
• Career & Professional Development – on the job training, feedback, and on-going educational opportunities to continue your personal and professional development.
• Employee Engagement – office perks, discounts and employee events that go “beyond the traditional paycheck” to make you feel a part of our team and inspire you to elevate the Game!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.