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Job listing closed on 21 Jun 2024
31 May 2024

Premium Hospitality Concierge

πŸ‡ΊπŸ‡Έ Las Vegas, NV, USA
Full Time
1+ year exp.

Position Overview:

Built upon our storied legacy, we win on and off the field by intentionally uniting our players, alumni, teammates, and guests. We strive to create meaningful relationships and deliver a world class experience in all interactions. It is our shared responsibility to ensure that the greatness of the Raiders is in its future.

Be Part of the Legacy: The Las Vegas Raiders are more than just a football team. We're a family built on a winning tradition, where passionate fans unite to create unforgettable experiences. As a Premium Hospitality Concierge, you'll play a vital role in upholding this legacy by delivering world-class service to our most valued guests.

Make a Difference Every Event: You'll be the face of the Raiders Premium Hospitality, providing personalized, customer-oriented attention and proactive service to our Premium clients throughout every Allegiant Stadium event. Your creativity, problem-solving skills, and exceptional customer service will help us craft memorable experiences that leave a lasting impression.

What You'll Do:

  • Be a champion for our Premium clients - anticipate their needs, resolve any issues, and ensure they have a seamless and enjoyable gameday experience.
  • Become an Allegiant Stadium expert - know our policies, procedures, seating layouts, locations, and key personnel inside and out.
  • Foster connections - greet guests with a smile, build rapport, and create a welcoming environment that fosters lasting relationships.
  • Be a problem-solver - identify opportunities to enhance the client experience and proactively address any challenges that may arise.
  • Be a team player - collaborate effectively with colleagues to deliver a unified and exceptional service experience.

Who You Are:

  • A passionate and dedicated individual with a proven track record in exceeding customer expectations.
  • A master communicator with the ability to handle complex situations with poise and professionalism.
  • A team player who thrives in a fast-paced environment where flexibility and adaptability are key.
  • Someone who enjoys being on their feet, maintaining a positive attitude, and going the extra mile.
  • A reliable individual with at least 80% availability to work non-traditional hours during the Raiders' home and event schedule.

Essential Job Functions

  • Provide customized Premium level service to guests by being proactive with their requests and attending to their needs during all Allegiant Stadium events.
  • Conduct pre and post-event checklists of all Premium seating areas to ensure expectations are met.
  • Proactively greet and welcome Premium guests as they enter Allegiant Stadium.
  • Positioned at designated locations to develop rapport and positive relationships with Premium clients and their guests.
  • Identify opportunities to create memorable experiences that are unique to our Premium clients.
  • Resolve ticketing, seating, and wayfinding issues encountered by Premium guests.
  • Maintain integrity for all Premium spaces by managing lines and performing thorough checks for valid entry.
  • Retain an extensive knowledge of Allegiant Stadium policies and procedures, seating sections, and key stadium personnel.
  • Work cooperatively with all Teammates at Allegiant Stadium.
  • All other duties as assigned.

Detailed Qualifications:

  • Demonstrated experience in customer service.
  • Excellent verbal communication skills with proven ability to manage complex situations.
  • Ability to work well within a fast-paced environment with multiple priorities.
  • Established professional, personable and dedicated work ethic. Works well in a team setting.
  • Flexibility to work non-traditional hours on weekdays, weeknights, and weekends according to the Raiders home schedule and events schedule.
  • Must be available for AT LEAST 80% of all Raiders home games & events at Allegiant Stadium.
  • Respects and understands client and celebrity confidentiality.

Physical Aspects of Position (includes but are not limited to):

  • Frequent walking, standing for long periods of time, and stair climbing
  • Occasional bending, kneeling, pushing, and pulling
  • Must be able to lift and/or move up to 50lbs.

The Las Vegas Raiders provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.