IT - Technical Project Manager

Position Profile: Technical Project Manager
Department: Information Technology
Reports to: Director of Service Delivery
Status: Full-Time, Exempt

Job Summary: The Technical Project Manager is responsible for standard project management duties such as gathering requirements, coordinating with stakeholders, researching solutions, communicating timelines, delegating tasks, tracking progress of deliverables, managing budget constraints, and conducting post-project retrospectives. They are also responsible for documentation, user training, and related administrative functions. The Technical Project Manager is expected to possess general business knowledge and soft skills allowing them to be adaptable in a wide array of circumstances.

Primary Responsibilities:

• Assist with or lead technology initiatives, both for internal IT teams and the larger organization, through all five phases of the project management lifecycle (from initiation to closure)
• Ensure all tasks and project requirements are completed in accordance with scope, schedule, and budget
• Utilize project management tools to track project performance and schedule adherence
• Report project status to key stakeholders, including Change Management team
• Research and evaluate technical solutions and provide cost-benefit analyses
• Establish metrics for evaluating realized value and success of projects
• Function as a business relationship manager to various departments
• Document processes and procedures and develop training guides for both end users and IT staff
• Conduct occasional training sessions for staff (on business applications, policies and procedures, etc.)
• Identify opportunities for automation and process improvement to enhance service delivery
• Serve as an escalation resource for the Service Desk when required
• Fulfill various administrative tasks assigned by Director of Service Delivery or VP of IT

Qualifications and Experience:

• Minimum two years of professional experience in a project management role
  • Candidate would ideally have professional experience in a technology role as well
• Relevant education via university degree or specialized training
  • Undergraduate degree or training in a technology field is preferred
  • PMP or related project management certification is preferred
• Demonstrated success in planning and executing technical projects
• Excellent resource planning and task scheduling skills
• Proficient in Microsoft Office products (Outlook, Teams, Excel, PowerPoint, etc.)
• Experience with project management software solutions (MS Project, MS Planner, Monday, Asana, etc.)

Competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares skills with others and recognizes training opportunities for staff.
• Judgment - Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.
• Innovation - Displays original thinking and creativity. Meets challenges with resourcefulness.
• Oral Communications - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
• Written Communications - Writes clearly and informatively.
• Change Management - Communicates changes effectively. Builds commitment and overcomes resistance; prepares and supports those affected by change and monitors transition.