IT - Systems Administrator

Position Profile: Systems Administrator
Department: Information Technology
Reports to: Director of Technology Infrastructure
Supervises: NA
Status: Full-Time, Exempt

JOB SUMMARY: The Systems Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers and partners.

ESSENTIAL ACCOUNTABILITIES:

1. Conducting virtual server builds.
2. Installing operating system software, patches and upgrades.
3. Configuring, optimizing, fine-tuning and monitoring operating system software and servers.
4. Analyzing, troubleshooting and resolving system hardware, software and networking issues.
5. Implementing and maintaining data security best practices.
6. Performing routine maintenance on SQL databases.
7. Supporting various server and cloud-based applications.
8. Implementing monitoring and alerting solutions.
9. Verifying enterprise data backups have completed successfully and maintain data integrity.
10. Performing data or system recovery as needed.
11. Documenting tickets and projects in a tracking system.
12. Verifying any problems or projects have been followed up and completed.
13. Assisting in the ordering of new equipment and upgrades of existing equipment.
14. Troubleshooting network printing problems.
15. Escalation point for Service Desk technicians.

COMPETENCIES:

1. Analytical Skills – Synthesizes information; uses intuition and experience to complement data; designs and generates creative solutions.
2. Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully. Must be able to develop solutions quickly and effectively.
3. Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares skills with others and recognizes training opportunities for staff.
4. Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
5. Written Communication – Writes clearly and informatively.
6. Innovation – Displays original thinking and creativity. Meets challenges with resourcefulness.
7. Judgment – Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.
8. Motivation – Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.

PHYSICAL REQUIREMENTS:
1. Light office duties and activities.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

1. Any combination of education and training equivalent to possession of a bachelor's degree in computer science, information engineering or other related areas
2. 3-5 years’ experience in all areas of network management and administration including system configuration, setup, troubleshooting, planning, designing, implementation, and user support; experience installing and supporting Microsoft server and cloud technologies; experience supporting telecommunications equipment.
3. Professional certifications, particularly Microsoft focused.
4. Experience with support/configuration of the following:
   a. Microsoft Entra ID
   b. Microsoft Office 365 Administration
   c. Microsoft Intune
   d. Microsoft Exchange Online
   e. Mimecast Email Filtering
   f. Microsoft SharePoint Online
   g. Microsoft Teams
   h. Microsoft Dynamics 365 CRM
   i. Microsoft Dynamics 365 Business Central
   j. SAML Authentication
   k. Microsoft Hyper V
   l. Windows Server Operating Systems
   m. Microsoft Software Update Services
   n. Microsoft SQL Server
   o. DNS & DHCP
5. Responsibilities may require evening, weekend, and holiday work in response to needs of supported systems and users.