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Job listing closed on 13 Nov 2023
13 Sept 2023

Gameday - Ticketing Customer Service

🇺🇸 Houston, TX, USA
Part Time
0+ years exp.

The Houston Texans are in a season of growth. We are seeking an individual for the position of Gameday - Ticketing Customer Service.

Our Texans Teammate Habits:

  • Dedication to the team
  • Be adaptable
  • Passion for work
  • Win with integrity
  • Own the outcome

The Texans CHARGE

Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving

Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to being champions in every way.

Basic Function: Assist Club customer service staff at home gamedays and at other various Club–sponsored hospitality and/or VIP events as assigned.


  • Answer all season ticket members’ questions and problems that may arise during gameday.
  • Assist the Director of Membership Services with box office issues or other ticket-related problems that arise on gameday.
  • Provide exceptional guest services to all guests.
  • Assist with the scanning of tickets for guests entering the Stadium.
  • Assist full-time Club staff in handling customer service issues on gameday as required.
  • Perform various other tasks that may be assigned from time to time by the Director of Membership Services.

Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

Skills Required:

  • Possess high energy level and be self-motivated and service oriented.
  • Willingness to engage with season ticket members on gameday.
  • Possess effective verbal and interpersonal communication skills.
  • Possess effective organizational skills.
  • Ability to maintain confidential and/or proprietary information.
  • Job may require walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park, as may be assigned.


  • High School Diploma required.
  • Ticketing or general sales experience preferred.

Title: Gameday - Ticketing Customer Service
FLSA Status: Part-Time, Non-Exempt
Department: Ticketing
Reports to: Director of Membership Services

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.