Specialist, Ticketing Training, FIFA World Cup 2026

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

THE POSITION

The Ticketing Training Specialist will report directly to the Head of Ticketing Operations and will be a key member of the FIFA26 Ticketing and Hospitality team. This position will involve close collaboration with both the local and Zurich-based Ticketing Operations teams, as well as other key stakeholders, to plan and deliver world-class training for the Ticketing operations teams for the FIFA World Cup 2026

The main responsibilities and oversights of the Ticketing Training Specialist for the FIFA World Cup 26™ include:
• Develop and design engaging e-learning content Rapid Authoring Tool(s) such as Adobe Captivate or similar.
• Adapt existing training materials to e-learning formats, ensuring content is current and relevant.
• Collaborate with Ticketing Operations experts to gather information and ensure the accuracy of training modules.
• Support other Ticketing teams in their training planning in relation to the e-learning tool.
• Support Ticketing Operations teams in designing and delivering face to face training content and supporting resources.
• Integrate and manage e-learning content within the Learning Management System (LMS).
• Ensure all e-learning modules are accessible and user-friendly for a diverse audience.
• Monitor and evaluate the effectiveness of training programs through assessments and feedback.
• Provide technical support and troubleshooting for e-learning modules and LMS issues
• Maintain comprehensive documentation of all training materials and development processes.
• Coordinate with the IT department to ensure seamless operation of e-learning platforms.
• Ensure compliance with organizational standards and industry regulations in all training content.
• Conduct regular reviews and updates of e-learning content to maintain relevance and effectiveness.
• Stay updated with the latest trends and best practices in e-learning and instructional design.
• Support general ticketing operations for other FIFA events as required

YOUR PROFILE

Education & Qualifications
• Bachelor's degree or similar level of education ideally in Education, Instructional Design, Educational Technology, Human Resources, or a related field.
• Ability to adapt to working with different environment and time zones
• A Master's degree in Instructional Design, Educational Technology, or a related field is preferred but not required.
• Certifications in e-learning development tools (e.g., Adobe Captivate, Articulate Storyline) are a plus.

Work Experience
• Minimum of 3-5 years of experience in instructional design, e-learning development, or a similar role.
• Experience in collaborating with subject matter experts and stakeholders to develop effective training programs.
• Experience in project management and the ability to handle multiple projects simultaneously.
• Previous experience in a corporate training environment or within the event/sports industry relevant to the hiring organization is advantageous.

Languages
• Fluent in English and Spanish. Any other language is a plus.

Technology
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
• Proven experience in creating and managing e-learning content using platforms such as Adobe Captivate, Articulate Storyline, or similar tools.
• Demonstrated experience in integrating e-learning content into Learning Management Systems (LMS).

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.