Senior Manager Team Services and Team Facilities

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

The Senior Team Services and Team Facilities Manager is responsible, under the guidance of the Executive Director Stadium and Venue Management (Canada) and Team Services Lead (Zurich), for overseeing the overall delivery of the Team Services project in Canada.

The Senior Team Services and Team Facilities Manager will be responsible for building a Canadian Team Services team consisting of paid staff (long-term and short-term) and volunteers to ensure:

1. The best possible standard of communication, facilities and support will be provided to participating teams and referees in Canada before and during the FIFA World Cup 26 and potential FIFA test events; and
2. Efficient and smooth team operations will be delivered by the Team Services team jointly with all relevant functional areas before and during the tournament in Canada and in close coordination with equivalent staff from the other host countries and from FIFA Zurich.
3. Operational planning and implementation of Team Base Camps and venue-specific team facilities in Canada.

The Senior Team Services and Facilities Manager will contribute to the strategic planning and lead the implementation of the Team Services Project in a joint and consistent manner across the three host countries. While focusing on Canada, they will ensure that the Team Services project is ultimately delivered as one across the three host countries, with minimal variation in the delivery of services between host countries.

They will collaborate and coordinate with the different functional areas connected to team operations and facilities and will represent Team Services internally and with external partners, such as the host cities and local and federal governments.

THE POSITION

The main responsibilities of the Senior Team Services and Facilities Manager for the FIFA World Cup 26 include:

• Leading and managing the Team Services project in Canada;
• Ensuring that team facilities (training sites and hotels) are assessed, carefully selected and prepared for participating teams;
• Planning, coordinating and implementing all services to be delivered to the teams and referees in accordance with FIFA regulations, policies and guidelines in Canada;
• Managing, reviewing and controlling the budget, including reporting regularly to the Executive Director Stadium and Venue Management (Canada) ;
• Leading the development of various operational and site concepts for Team Services and participating in all respective reviews, meetings and other relevant activities in close collaboration with counterparts in the United States and Mexico;
• Ensuring a consistent approach between the three host countries on all Team Services related matters;
• Contributing to the planning and delivery of all competition-related events, such as FIFA test events, the Team Seminar and/or Team Workshop, and FIFA Refereeing seminars and workshops, following the guidance of the Team Services Lead (Zurich) and TSV Planning Manager (USA);
• Contributing to effective communication with the participating teams within the overall communications plan, in close collaboration with counterparts in the United States and Mexico;
• Contributing to the project planning and tracking of team related communication tools and platforms
• Overseeing the building, leading and managing of the Team Services team in Canada within the overall defined framework and in close collaboration with counterparts in the United States, Mexico and Zurich;
• Implementing all Team Services policies, procedures and concepts prepared by the Planning Manager (USA);
• Overseeing FIFA Team Services and Refereeing staff inspections as well as the teams’ inspection visits in Canada;
• Working effectively and collaborating with the central Project Management team, meeting all internal reporting deadlines;
• Working with local organizations and functional areas to ensure effective planning and delivery of services to teams;
• At the conclusion of the tournament(s), producing a final report summarizing all relevant operations, results and statistics, where applicable, as well as lessons learned;
• Developing and implementing Team Services action plans and timelines for Canada; and
• Leading the recruitment, training and management of the Team Services staff and volunteers in Canada.

YOUR PROFILE

FIFA World Cup 26 skills framework:

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education and qualifications:

• Able to hire, develop, coach, appraise and retain experienced and less experienced employees.
• Capable of making decisions using problem-solving skills and exercising sound judgement to achieve results.
• High energy levels, motivational leadership, effective negotiation skills, excellent communication skills and positive relationship management skills.
• Comfortable working in an international, demanding and changing environment.
• Able to adapt to and work well with people of other cultures and backgrounds.

Work experience:

• A minimum of five years of sports event management experience, ideally at the international level.
• Experience in team services, competition management or both an asset.
• Extensive and well-founded knowledge of international football and/or other sports.
• Extensive knowledge of event and competition operations as well as sport facility operations.
• Extensive knowledge of event planning and event project management processes.
• Experience managing multi-disciplinary teams across business areas.

Languages:

• Fluency in English (oral and written); any additional language skills (in particular, French) an asset.

Technology:

• Strong administrative and IT skills, including MS Office (Word, Excel, PowerPoint, Teams).

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.